Subject: New Reply Received - Re: ﻿ Order confirmed!
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 10 Oct 2022 06:06:36 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Re: 	Order confirmed!   Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
Good Morning,</div>
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I received a similar message 5 days ago (see below) after which 1 of my items was cancelled and refunded. I've been regularly placing online orders with Max for years now and I am very disappointed with my shopping experience this time as I was supposed to
 receive the items a week ago! </div>
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Appreciate your courteous response until the matter is resolved, however, I really need to know if and/or when I can expect to receive my order so I can plan accordingly if I need to buy from elsewhere.</div>
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Thank you for your understanding and support.</div>
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Kind Regards,</div>
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Hazel</div>
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<img style="width: 797px; height: 472px; max-width: initial" class="ContentPasted0 w-1228 h-727" width="797" height="472" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTkxMjgxMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UKzYH73LH7djBGpn4VD5sXwJ9tVptoCl-40JopPMEYA" data-id="2044001912813"><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, October 10, 2022 7:00 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4962631] - Re:  Order confirmed!
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<div dir="ltr">Hi Hazel ,<br>
<br>
Thank you for reaching out to us with your concern.<br>
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We’re on it - and we’ll do our best to sort this out quickly.<br>
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Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.<br>
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Please feel free to get in touch if you need further assistance.<br>
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<div style="margin-top:0px; margin-bottom:1rem; box-sizing:border-box">Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255,255,255); text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important; box-sizing:border-box">Max </span>Support
 Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4962631