Subject: Ticket Assigned - Conversation with Ahmad Faheem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Oct 2022 23:30:27 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ahmad Faheem Ahmad Faheem                    Hello           03:18 AM, 09th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:18 AM, 09th Oct                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:18 AM, 09th Oct                     Ahmad Faheem                    1           03:19 AM, 09th Oct                   Centrepoint UAE whatsapp bot                    Hello Ahmad Faheem , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:19 AM, 09th Oct                     Ahmad Faheem                    1           03:19 AM, 09th Oct                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:19 AM, 09th Oct                     Ahmad Faheem                    9589536136           03:19 AM, 09th Oct                   Centrepoint UAE whatsapp bot                    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery    If you wish to cancel your order, please flow below link.               03:19 AM, 09th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:19 AM, 09th Oct                     Ahmad Faheem                    2           03:22 AM, 09th Oct                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:22 AM, 09th Oct                     Ahmad Faheem                    1           03:22 AM, 09th Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:22 AM, 09th Oct                     Ahmad Faheem                    [email-masked]           03:22 AM, 09th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:22 AM, 09th Oct                   Mohammed                    Hi Ahmed, thank you for contacting us. I'm Mohammed .I will be happy to help you.           03:25 AM, 09th Oct                     Ahmad Faheem                    Yes want to know the status of my order           03:25 AM, 09th Oct                     Ahmad Faheem                    9589536136           03:25 AM, 09th Oct                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:26 AM, 09th Oct                     Ahmad Faheem                    Okay           03:26 AM, 09th Oct                   Mohammed                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number:9589536136 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is:9589536180.   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.  We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!           03:27 AM, 09th Oct                   Mohammed                   Is there anything else may I assist you?           03:27 AM, 09th Oct                     Ahmad Faheem                    Okay so the order is confirmed yeah ?           03:28 AM, 09th Oct                   Mohammed                   Yes it is confirm           03:29 AM, 09th Oct                     Ahmad Faheem                    Okay Thanks           03:29 AM, 09th Oct                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:29 AM, 09th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4979208