Subject: Ticket Assigned - Conversation with ola
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Oct 2022 00:10:59 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ola ola                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  ola Bot:  Hi ola, what do you need help with? Customer:  ?Store Location Bot:   Looking for a Babyshop store near you? Just tap on the link below? and choose your city.   www.babyshopstores.com/ae/en/storelocator   Happy shopping!?️   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0553027842            03:48 AM, 08th Oct                     ola                    Start Again           03:49 AM, 08th Oct                     ola                    hi           03:49 AM, 08th Oct                   Mohammed                    Hi Ola, thank you for contacting us. I'm Mohammed .I will be happy to help you.           03:50 AM, 08th Oct                     ola                    Hi           03:51 AM, 08th Oct                     ola                    I ordered some items and choose to collect them from store           03:52 AM, 08th Oct                     ola                    I choose Galeria mall Abu dhabi           03:52 AM, 08th Oct                     ola                    but when I finish paying I received sms that the store in Dubai           03:53 AM, 08th Oct                     ola                    can it be changed again to galaria mall Abu dhabi?           03:53 AM, 08th Oct                   Mohammed                   Please confirm if you are contacting regarding the following order number:9589411694           03:53 AM, 08th Oct                     ola                    yes           03:54 AM, 08th Oct                   Mohammed                   The collection address for this order is Madina Mall           03:55 AM, 08th Oct                     ola                    I made an order before  it but It did not complete, I make it again and then I saw that its for dubai by mistake           03:56 AM, 08th Oct                     ola                    yes can it be  to Abu dhabi Galleria Mall?           03:56 AM, 08th Oct                   Mohammed                   We are sorry we can not change the collection address after the order placed.           03:56 AM, 08th Oct                   Mohammed                   Is there anything else may I assist you?           03:57 AM, 08th Oct                     ola                    what I should do?           03:57 AM, 08th Oct                     ola                    I can not collect it from there           03:57 AM, 08th Oct                     ola                    if I cancel the items it will be refunded?           03:58 AM, 08th Oct                     ola                    it was by mistake I choose The Galleria Al Maryah Islandbut it changed after           03:58 AM, 08th Oct                   Mohammed                   If the order cancelled the amount will be refunded.           04:00 AM, 08th Oct                     ola                    ok, so I can canvel it now?           04:00 AM, 08th Oct                     ola                    cancel it           04:01 AM, 08th Oct                   Mohammed                   Order under cancelation process please allow us some time.           04:02 AM, 08th Oct                   Mohammed                   Is there anything else may I assist you?           04:02 AM, 08th Oct                     ola                    so you will cancel it from your side?           04:03 AM, 08th Oct                   Mohammed                   You will receive SMS massage when the order cancelled.           04:04 AM, 08th Oct                     ola                    thanks           04:05 AM, 08th Oct                   Mohammed                   Is there anything else may I assist you?           04:07 AM, 08th Oct                     ola                    thank you           04:07 AM, 08th Oct                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:10 AM, 08th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4975103