Subject: Ticket Assigned - Conversation with Heena
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Oct 2022 00:05:51 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Heena Heena                    Hi           03:35 AM, 08th Oct                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:35 AM, 08th Oct                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:35 AM, 08th Oct                     Heena                    1           03:35 AM, 08th Oct                   MAX UAE whatsapp bot                    Hello Heena , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:35 AM, 08th Oct                     Heena                    2           03:35 AM, 08th Oct                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:35 AM, 08th Oct                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:35 AM, 08th Oct                     Heena                    2           03:39 AM, 08th Oct                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:39 AM, 08th Oct                     Heena                    1           03:39 AM, 08th Oct                   MAX UAE whatsapp bot                   Please enter your email address           03:39 AM, 08th Oct                     Heena                    [email-masked]           03:39 AM, 08th Oct                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:39 AM, 08th Oct                   Mohammed                    Hi Heena, thank you for contacting us. I'm Mohammed .I will be happy to help you.           03:40 AM, 08th Oct                     Heena                    Yes           03:40 AM, 08th Oct                     Heena                    I want to return my order           03:41 AM, 08th Oct                     Heena                    Are u there           03:41 AM, 08th Oct                   Mohammed                   Could you please share your order number so that I can assist you further?           03:41 AM, 08th Oct                     Heena                    9589082635           03:42 AM, 08th Oct                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:43 AM, 08th Oct                     Heena                    It's not showing me return option           03:43 AM, 08th Oct                   Mohammed                   which item do you want to return?           03:44 AM, 08th Oct                     Heena                    Whole order           03:44 AM, 08th Oct                   Mohammed                   Return request created           03:45 AM, 08th Oct                     Heena                             03:45 AM, 08th Oct                   Mohammed                   Tracking number RP100822000261           03:45 AM, 08th Oct                     Heena                    These three are the items ya           03:45 AM, 08th Oct                   Mohammed                   Tracking link: https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&utm_source=           03:45 AM, 08th Oct                   Mohammed                   Is there anything else may I assist you?           03:46 AM, 08th Oct                     Heena                    How do I check           03:47 AM, 08th Oct                   Mohammed                   Tracking number RP100822000261           03:47 AM, 08th Oct                   Mohammed                   Tracking link: https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&utm_source=           03:47 AM, 08th Oct                   Mohammed                   Is there anything else may I assist you?           03:47 AM, 08th Oct                     Heena                    Will it reflect in my app           03:48 AM, 08th Oct                     Heena                    Also           03:48 AM, 08th Oct                     Heena                    Order number 9589108323           03:49 AM, 08th Oct                     Heena                    Order number 9589108328           03:50 AM, 08th Oct                   Mohammed                   Please provide us with more details about your inquiry so we can further assist you.           03:50 AM, 08th Oct                     Heena                    Metallic dangler earing with push back closure           03:50 AM, 08th Oct                   Mohammed                   Only one item?           03:51 AM, 08th Oct                     Heena                             03:51 AM, 08th Oct                     Heena                    Yes one item           03:51 AM, 08th Oct                     Heena                    15 dha           03:51 AM, 08th Oct                     Heena                    DHS*           03:51 AM, 08th Oct                   Mohammed                   Return request created           03:52 AM, 08th Oct                   Mohammed                   Is there anything else may I assist you?           03:52 AM, 08th Oct                     Heena                    Why could I not place return request myself           03:53 AM, 08th Oct                   Mohammed                   The order status not yet updated to be delivered.           03:54 AM, 08th Oct                     Heena                    How many days cn i place request for return           03:55 AM, 08th Oct                   Mohammed                   The item will be collected with in 3-5 working days.           03:55 AM, 08th Oct                   Mohammed                   Is there anything else may I assist you?           03:55 AM, 08th Oct                     Heena                    Noo how many days after delivery can I return           03:56 AM, 08th Oct                   Mohammed                   14 days           03:57 AM, 08th Oct                     Heena                    14 days on the app           03:57 AM, 08th Oct                   Mohammed                   Is there anything else may I assist you?           04:02 AM, 08th Oct                   Mohammed                   14 days on the app and store.           04:02 AM, 08th Oct                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:02 AM, 08th Oct                     Heena                    Yes I asked 14 days on the app as well           04:02 AM, 08th Oct                   Mohammed                   Yes           04:03 AM, 08th Oct                     Heena                    Thanks may I know Ur name           04:03 AM, 08th Oct                   Mohammed                   My name is mohammed.           04:03 AM, 08th Oct                     Heena                    ??           04:03 AM, 08th Oct                   Mohammed                   Is there anything else may I assist you?           04:03 AM, 08th Oct                     Heena                    No thanku           04:04 AM, 08th Oct                     Heena                    ?           04:04 AM, 08th Oct                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:05 AM, 08th Oct                   Mohammed                   Have a good night.           04:05 AM, 08th Oct                     Heena                    Yes u too           04:05 AM, 08th Oct                     Heena                    Thanku dear ?           04:05 AM, 08th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4975102