Subject: Ticket Assigned - Re: Order confirmed!
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 06 Oct 2022 16:34:01 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: Order confirmed! Hi,

Complaint # 4955859
Order # 9588304761

As a regular and old customer, it is very disappointing of getting a
treatment like this.
I have placed the order on 29th September while application was showing
each and every items were available.

However 2 days later, we received a message and email communication that
some items are out of stock and had to be cancelled, which was okay with me
as it can happened due to overbuying.

Thereafter, there was no communication from your side which leads me to
call the customer service.

On 3rd October we called and we get an update that there is some mistakes
from warehouse team, ordered items are available and will be delivered
asap. Again that was okay with me noting that there must be so many orders
and it will be difficult to deliver on time.

After waiting 3 days more, we again called customer service as we haven't
received any updates which wasn't expected at all. We received an update
from another customer service representative that my order has been
cancelled fully and refund will be initiated and there was no communication
on that.

It is truly very disappointing to not get an update from your end. We had
to chase for an updates and we always got false and inaccurate information.

It is not above the refund or cancellation, we always have believe in  Max'
s products and services and that is the reason we prefer your products.

Considering above incident, I am sorry to say that but we will not prefere
to buy anything from Max.

Though it took so much my time to write this but for me it is worthy as
this is totally unexpected and unacceptable.

Thank you.

On Thu, 29 Sep 2022, 7:44 PM Max Fashion <[email-masked]> wrote:

> Your order number is 9588304761 | Click here
> <https://www.maxfashion.com/ae/en/my-account/order/9588304761?utm_source=hybris&utm_medium=email&utm_campaign=order_confirmation_AE_en>
> to view in browser
> 
> <https://www.maxfashion.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en>
> Download our apps now
> <https://itunes.apple.com/ae/app/id1161312751?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en> [image:
> android icon]
> <https://play.google.com/store/apps/details?id=com.landmarkgroup.maxstores&referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en>
> iPhone
> <https://itunes.apple.com/ae/app/id1161312751?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en>
> Android
> <https://play.google.com/store/apps/details?id=com.landmarkgroup.maxstores&referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en>
> 
> Women
> <https://www.maxfashion.com/ae/en/department/women?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en>
> Men
> <https://www.maxfashion.com/ae/en/department/men?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en>
> Girls
> <https://www.maxfashion.com/ae/en/department/girls?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en>
> Boys
> <https://www.maxfashion.com/ae/en/department/boys?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en>
> Shoes
> <https://www.maxfashion.com/ae/en/department/shoes?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en>
> Inspiration
> <https://www.maxfashion.com/ae/en/inspiration?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en>
>
> Your order has been successfully placed.
>
> Hi Parvin Patel, thanks for shopping with us.
> For your reference, your order number is 9588304761
> <https://www.maxfashion.com/ae/en/my-account/order/9588304761?utm_source=hybris&utm_medium=email&utm_campaign=order_confirmation_AE_en>.
> Expect delivery by Saturday, 1st Oct.
>
> Order shipping to
> *Parvin Patel*
> Villa 52, Besides Embassy of Maldives
> Abu Dhabi
> Mobile: +971 558606720
> Payment Method:
>
>
> xxxx xxxx xxxx 9092
> Ismail Patel
>
> Order Details
>
> Delivered by :
>
> Item
>
> Description
>
> Total Price
> *+ 9 more* MAX
> Success! Enjoy your savings.
> Multiple quantities AED 698
> AED 358.99
> Subtotal: * AED 358.99*
> Savings: *- AED 389.01*
> Standard ground shipping: * FREE *
> *Total* *AED 308.99*
>
>
> Congrats! You just earned Shukrans
>
> Your Shukrans will be credited to the account registered for [email-masked]
> <[email-masked]>*.
> Your order will earn you 29 Shukrans.
> Go to My Shukran Account
> <https://www.maxfashion.com/ae/en/my-account/loyalty>
> <https://www.maxfashion.com/ae/en/c/giftcard?utm_source=hybris&utm_medium=email_invoice&utm_campaign=order_confirmation_AE_en>
> 
> Need help? Get in touch
>
>  <[email-masked]?Body=Contacted>
>
> *Write us an email now*, we'll get back to you as fast as we can.
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>
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>
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>
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> Privacy Policy
> <https://www.maxfashion.com/ae/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en>
> | Terms & Conditions
> <https://www.maxfashion.com/ae/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en>
>

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4971128