Subject: Note Added - [#4913322] damaged item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 06 Oct 2022 07:12:53 +0000

Hi ,    mayur added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4913322    Subject:  damaged item   Requester: Jahfarkallai    Note Content:   <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
Dear Akshay,</div>
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Please advise.</div>
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<font><span style="font-size:12pt"><font><span style="font-size:10pt"><span style="background-color:rgb(255,238,148)">Mayur Hotwani</span></span></font></span></font>
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<font><span style="font-size:12pt"><font><span style="font-size:10pt">Area Manager</span></font></span></font>
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<font><span style="font-size:12pt"><font><span style="font-size:10pt">Landmark Group, MAX Fashions </span></font></span></font>
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<font><span style="font-size:12pt"><font><span style="font-size:10pt">Mobile: +971-56-408-3951</span></font></span></font><span style="font-size:10pt; font-family:Verdana,sans-serif"> </span>
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<font><span style="font-size:12pt"><font><span style="font-size:10pt">Email:
<span style="background-color:rgb(255,238,148)">[email-masked]</span></span></font></span></font>
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<font><span style="font-size:12pt"><font><span style="font-size:10pt">Web:   </span></font><a href="http://maxfashion.com/" target="_blank" rel="noreferrer"><font><span style="font-size:10pt">http://maxfashion.com/</span></font></a></span></font>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Mayur Hotwani &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, September 30, 2022 10:23 AM<br>
<b>To:</b> Escalations Dxbteam &lt;[email-masked]&gt;; MAX Support Team &lt;[email-masked]&gt;<br>
<b>Cc:</b> Akshay Berry &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fw: [#4913322] - damaged item
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Dear Team,</div>
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Please find below information from the store.</div>
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Kindly advise.</div>
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<font><span style="font-size:12pt"><font><span style="font-size:10pt"><span style="background-color:rgb(255,238,148)">Mayur Hotwani</span></span></font></span></font>
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<font><span style="font-size:12pt"><font><span style="font-size:10pt">Area Manager</span></font></span></font>
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<font><span style="font-size:12pt"><font><span style="font-size:10pt">Landmark Group, MAX Fashions </span></font></span></font>
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<font><span style="font-size:12pt"><font><span style="font-size:10pt">Mobile: +971-56-408-3951</span></font></span></font><span style="font-size:10pt; font-family:Verdana,sans-serif"> </span>
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<font><span style="font-size:12pt"><font><span style="font-size:10pt">Email:
<span style="background-color:rgb(255,238,148)">[email-masked]</span></span></font></span></font>
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<font><span style="font-size:12pt"><font><span style="font-size:10pt">Web:   </span></font><a href="http://maxfashion.com/" target="_blank" rel="noreferrer"><font><span style="font-size:10pt">http://maxfashion.com/</span></font></a></span></font>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Max Mushrif &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, September 29, 2022 3:54 PM<br>
<b>To:</b> Mayur Hotwani &lt;[email-masked]&gt;<br>
<b>Cc:</b> Byron Dias &lt;[email-masked]&gt;; Dil Lama &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4913322] - damaged item</font>
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<div class="x_x_MsoNormal">Dear All,</div>
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<div class="x_x_MsoNormal">Greeting!!</div>
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<div class="x_x_MsoNormal" style="margin-bottom:12.0pt">This is to inform you that we called to customer for the clarification, as per customer, he is also not sure whether he purchased online or in our store, and upon checking our system we could not find any
 invoice matching with his Shukran ID(<span style="font-size:10.5pt">1800000386002135)</span>.</div>
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<div class="x_x_MsoNormal" style="margin-bottom:12.0pt">Regards,</div>
<div class="x_x_MsoNormal" style="margin-bottom:12.0pt">Dhin,<span style="font-size:10.5pt"></span>
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<b>From:</b> Mayur Hotwani &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, September 29, 2022 2:12 PM<br>
<b>To:</b> Max Mushrif &lt;[email-masked]&gt;<br>
<b>Cc:</b> Byron Dias &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fw: [#4913322] - damaged item</div>
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<span style='font-size:10.0pt; font-family:"Verdana",sans-serif; color:#212121; background:#FFEE94'>Mayur Hotwani</span><span style='font-size:11.5pt; font-family:"Segoe UI",sans-serif; color:#212121'></span>
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<span style='font-size:10.0pt; font-family:"Verdana",sans-serif; color:#212121'>Area Manager</span><span style='font-size:11.5pt; font-family:"Segoe UI",sans-serif; color:#212121'></span>
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<span style='font-size:10.0pt; font-family:"Verdana",sans-serif; color:#212121'>Landmark Group, MAX Fashions </span><span style='font-size:11.5pt; font-family:"Segoe UI",sans-serif; color:#212121'></span>
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<span style='font-size:10.0pt; font-family:"Verdana",sans-serif; color:#212121'>Mobile: +971-56-408-3951</span><span style='font-size:10.0pt; font-family:"Verdana",sans-serif; color:#212121'> </span><span style='font-size:11.5pt; font-family:"Segoe UI",sans-serif; color:#212121'></span>
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<span style='font-size:10.0pt; font-family:"Verdana",sans-serif; color:#212121'>Email:
<span style="background:#FFEE94"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></span><span style='font-size:11.5pt; font-family:"Segoe UI",sans-serif; color:#212121'></span>
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<span style='font-size:10.0pt; font-family:"Verdana",sans-serif; color:#212121'>Web:   </span><span style="font-size:12.0pt; color:#212121"><a href="http://maxfashion.com/" target="_blank" rel="noreferrer"><span style='font-size:10.0pt; font-family:"Verdana",sans-serif'>http://maxfashion.com/</span></a></span><span style='font-size:11.5pt; font-family:"Segoe UI",sans-serif; color:#212121'></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, September 29, 2022 1:56 PM<br>
<b>To:</b> Mayur Hotwani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4913322] - damaged item</span> </div>
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<div class="x_x_MsoNormal"><span style="font-size:10.5pt">Hi team,</span></div>
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<div class="x_x_MsoNormal"><span style="font-size:10.5pt">ANY UPDATE ON THE ISSUE<br>
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Problem statement: Damaged item.<br>
Store name: Mushrif mall<br>
Invoice: Customer didn't share the invoice<br>
Shukran card number:1800000386002135<br>
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The customer has contacted us that he has purchased an order from on Aug 09/2022, and he used the item few times but it got damaged now he is asking for exchange of the item PFA image for the damaged item.<br>
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Customer name: Jahfar Ebrahim<br>
Contact number: 0565071199<br>
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Thank You,<br>
Centrepoint Support Team</span></div>
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<span style="font-size:10.5pt">On Mon, 26 Sep at 12:17 PM
<span class="x_x_xseparator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="x_x_MsoNormal"><span style="font-size:10.5pt">Hi team,</span></div>
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<div class="x_x_MsoNormal"><span style="font-size:10.5pt">Problem statement: Damaged item.</span></div>
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<div class="x_x_MsoNormal"><span style="font-size:10.5pt">Store name: Mushrif mall</span></div>
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<div class="x_x_MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt">Invoice: Customer didn't share the invoice<br>
Shukran card number:1800000386002135</span></div>
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<div class="x_x_MsoNormal"><span style="font-size:10.5pt">The customer has contacted us that he has purchased an order from on Aug 09/2022, and he used the item few times but it got damaged now he is asking for exchange of the item PFA image for the damaged item.</span></div>
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<div class="x_x_MsoNormal"><span style="font-size:10.5pt">Customer name: Jahfar Ebrahim</span></div>
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<div class="x_x_MsoNormal"><span style="font-size:10.5pt">Contact number: 0565071199</span></div>
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<div class="x_x_MsoNormal"><span style="font-size:10.5pt">Thank You,<br>
<span style="color:black">Centrepoint </span>Support Team</span></div>
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