Subject: New Reply Received - Wrong item and size issue
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Oct 2022 12:15:17 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Wrong item and size issue  Ticket comment <div>Dear Centrepoint </div>
<div>Thanks for your email. I couldn’t reply as I’m too busy throughout the working days.</div>
<div><br></div>
<div>The previous reply wasn’t helpful as I still couldn’t figure out how to return an item to change. I want to return a lipstick from bourjois. I ordered #2 and received 7 instead.</div>
<div>I also found clothing items large for me. Is there any option of getting a size down?</div>
<div><br></div>
<div>Attaching pics of my order from the app.</div>
<div>Thanks </div>
<div>BiaMoazzam </div>
<div>
<div><br></div>
<img class="ymail-preserve-class inline-image-guid-9FB07A34-7CFE-4464-BD56-674EAB7317AC rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTQ2MzQ1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MERfXNjLC3AuHNvxvhHnGupgb5gtqJxK4n-fhsnPQ68" data-id="2044001463456" alt="Inline image" style="width: 100%"><div><br></div>
<img class="ymail-preserve-class inline-image-guid-D6BE0EBA-4036-4F96-AE34-2EE5CF5FB025 rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTQ2MzQ1NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Wc98_UNSW1HqG5RPJh5qNP_3Rhw-fJk0h6K05PZFd3E" data-id="2044001463457" alt="Inline image" style="width: 100%"><div><br></div>
<span id="yahoo-rte-cursor-span"></span><br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tuesday, October 4, 2022, 5:20 AM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
<blockquote class="iosymail">
<div id="yiv6262781544"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4951042</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4951042<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Mohammed Murshed : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Bia,</div>
<div><br></div>
<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br> <br>We sincerely apologize for any inconvenience caused to you.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">For wrong item Lipstick we would like to inform you that we have processed the refund of amount 1.28 OMR in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:<br> Step 1 - Simply log onto your account<br>Step 2 - Start shopping<br>Step 3 - Add chosen items to basket<br>Step 4 - Proceed to checkout<br>Step 5 - Select the my credit as a payment option</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">For item tag you can visit any store to remove the tag.<br><br>We do not have an exchange option available online at this time. You can return online purchases through the below three channels:<br> <br>·You can contact our customer support team on 800-76927 to book a return and to be notified of the refund amount based on our return policy.<br>·You can also book the return online. You can log into your account and go to Order History. Click on 'Order number'. From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>·You can now drop off your return to any Centrepoint store across the Oman.<br> <br>Here’s what you need to do.<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the Oman.<br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.<br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Feel free to get in touch with us for further assistance.<br><br>Thank You,<div id="yiv6262781544yqtfd51521" class="yiv6262781544yqt5580913803">
<br style=""><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont,">Centrepoint </span>
</div>Support Team.</div>
</div></div>
<div><br></div>
<br>

<div id="yiv6262781544yqtfd38688" class="yiv6262781544yqt5580913803">

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4951042