Subject: Ticket Assigned - Conversation with Jaya Kewlani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Oct 2022 00:03:26 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jaya Kewlani Jaya Kewlani                    Hi           03:49 AM, 04rd Oct                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:49 AM, 04rd Oct                   MAX UAE whatsapp bot                    Hello Jaya Kewlani , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:49 AM, 04rd Oct                     Jaya Kewlani                    1           03:49 AM, 04rd Oct                   MAX UAE whatsapp bot                   Please enter your order number to continue.           03:49 AM, 04rd Oct                     Jaya Kewlani                    9588619982           03:50 AM, 04rd Oct                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP100222001585    You can also easily track your order from My Account > Order History.             03:50 AM, 04rd Oct                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:50 AM, 04rd Oct                     Jaya Kewlani                    2           03:50 AM, 04rd Oct                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:50 AM, 04rd Oct                     Jaya Kewlani                    1           03:50 AM, 04rd Oct                   MAX UAE whatsapp bot                   Please enter your email address           03:50 AM, 04rd Oct                     Jaya Kewlani                    [email-masked]           03:51 AM, 04rd Oct                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:51 AM, 04rd Oct                   Mohammed                    Hi Jaya, thank you for contacting us. I'm Mohammed .I will be happy to help you.           03:56 AM, 04rd Oct                     Jaya Kewlani                    Hi           03:56 AM, 04rd Oct                     Jaya Kewlani                    I haven’t received my order           03:57 AM, 04rd Oct                     Jaya Kewlani                    It’s been 3 days           03:57 AM, 04rd Oct                   Mohammed                   Sorry for late reply           03:57 AM, 04rd Oct                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:57 AM, 04rd Oct                     Jaya Kewlani                    Ok sure           03:57 AM, 04rd Oct                   Mohammed                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is 971585638737  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           03:58 AM, 04rd Oct                     Jaya Kewlani                    Yea please           03:59 AM, 04rd Oct                     Jaya Kewlani                    Tell them to call me whenever he is coming           04:00 AM, 04th Oct                     Jaya Kewlani                    In any case if I am not at home I can guide him           04:00 AM, 04th Oct                     Jaya Kewlani                    When will I get the delivery           04:00 AM, 04th Oct                   Mohammed                   Be sure we will do that           04:00 AM, 04th Oct                   Mohammed                   Is there anything else may I assist you?           04:00 AM, 04th Oct                     Jaya Kewlani                    Now when will I get the delivery           04:00 AM, 04th Oct                     Jaya Kewlani                    Because it’s bit urgent           04:00 AM, 04th Oct                   Mohammed                   We will re deliver the order again we request you to allow us some timer           04:01 AM, 04th Oct                     Jaya Kewlani                    Yeah please           04:01 AM, 04th Oct                   Mohammed                   Is there anything else may I assist you?           04:02 AM, 04th Oct                     Jaya Kewlani                    No thank you           04:02 AM, 04th Oct                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:02 AM, 04th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4957364