Subject: Note Added - [#4840665] Landmark Group
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 03 Oct 2022 18:09:05 +0000

Hi ,    Mohamed Kassem added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4840665    Subject:  Landmark Group   Requester: Nada M.h.    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team , </div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Kindly call the customer to sort it out , </div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="599" style="width:449.4pt">
<tbody>
<tr style="height:125.0pt">
<td colspan="2" style="padding:0in 0in 0in 0in;height:125.0pt">
<div class="MsoNormal" style="line-height:105%">Best Regards,</div>
<div></div>
<div></div>
<div class="MsoNormal" style="line-height:105%">Mohamed Kassem</div>
<div></div>
<div></div>
<div class="MsoNormal" style="line-height:105%">Senior Store Manager \ Al Rai - Kuwait</div>
<div></div>
<div></div>
<div class="MsoNormal" style="line-height:105%"></div>
<div> </div>
<div></div>
<div class="MsoNormal" style="line-height:105%">M +965 98001748</div>
<div></div>
<div></div>
<div class="MsoNormal" style="line-height:105%">
<span style="font-size:9.0pt;line-height:105%;color:black">E </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:9.0pt;line-height:105%;color:#0563C1">[email-masked]</span></a><span style="font-size:9.0pt;line-height:105%;color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="line-height:105%">
<a href="http://www.homecentre.com/" rel="noreferrer"><span style="font-size:9.0pt;line-height:105%;color:black">homecentre.com</span></a><span style="font-size:9.0pt;line-height:105%;color:#323E4F"></span>
</div>
<div></div>
<div></div>
</td>
<td width="13" rowspan="2" style="width:9.9pt;padding:0in 0in 0in 0in;height:125.0pt">
<div class="MsoNormal" style="line-height:105%">
<span style='font-family:"Times New Roman",serif;color:#323E4F'><img width="6" height="165" style="width:.0625in;height:1.7187in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTM5ODgwNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.P7BSU6zBtN2UjPfHPfibBewiraJYVSWuMYnC4MAq1pk" data-id="2044001398805" alt="line"></span><span style="color:#323E4F"></span>
</div>
<div></div>
<div></div>
</td>
<td width="258" rowspan="2" style="width:193.55pt;padding:0in 0in 0in 0in;height:125.0pt">
<div class="MsoNormal" style="line-height:105%;vertical-align:top">
<a href="../../../Local/Microsoft/Windows/INetCache/Content.Outlook/UW3RPMYE/madhu.docx" rel="noreferrer"><span style="color:blue;text-decoration:none"><img width="198" height="141" style="width:2.0625in;height:1.4687in" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTM5ODgwNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.IQbdZW16aVuRbi3VTLiSryb6GyqfGNx4CMrOHSdR8hE" data-id="2044001398806" alt="logo"></span></a><span style="color:#323E4F"></span>
</div>
<div></div>
<div></div>
</td>
</tr>
<tr style="height:22.7pt">
<td width="114" style="width:85.5pt;padding:0in 0in 0in 0in;height:22.7pt">
<div class="MsoNormal" style="line-height:105%">
<span style='font-size:9.0pt;line-height:105%;font-family:"Times New Roman",serif;color:black'>FOLLOW US ON</span><span style="color:#323E4F"></span>
</div>
<div></div>
<div></div>
</td>
<td width="214" style="width:160.45pt;padding:0in 0in 0in 0in;height:22.7pt">
<div class="MsoNormal" style="line-height:105%">
<a href="http://www.facebook.com/Homecentrestores" rel="noreferrer"><span style='font-size:12.0pt;line-height:105%;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTM5ODgwNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gbxblwerDu-oUiOg8EdLBTgxZNdmUkYKW22Yd8C7SUk" data-id="2044001398807"></span></a><a href="http://www.twitter.com/askhomecentre" rel="noreferrer"><span style='font-size:12.0pt;line-height:105%;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTM5ODgwOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Zd814Qv38tPW0tXdUY9VVCB_DZZpOA72KdeqZSJtt8Y" data-id="2044001398808"></span></a><a href="https://www.youtube.com/user/Homecentrestore" rel="noreferrer"><span style='font-size:12.0pt;line-height:105%;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTM5ODgwOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.AWWeqbQLIOJB49Prp-Ed2EWsZPu5yufdmDcowfa_8xs" data-id="2044001398809"></span></a><a href="https://instagram.com/homecentrestores" rel="noreferrer"><span style='font-size:12.0pt;line-height:105%;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTM5ODgxMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.8Vwp5r6D5oIlJl0zEjX1ows0lQlGDKXHtcMKSojx6gI" data-id="2044001398810"></span></a><span style="color:#323E4F"></span>
</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td width="114" style="border:none"></td>
<td width="214" style="border:none"></td>
<td width="13" style="border:none"></td>
<td width="258" style="border:none"></td>
</tr>
</tbody>
</table>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Homecentre &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, October 03, 2022 6:08 AM<br>
<b>To:</b> Mohamed Kassem &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4840665] - Landmark Group</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System"></span></div>
<div> </div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
<br>
Kindly any update us on the below, thank you for your help!<br>
<br>
Regards,<br>
M.Murshed</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Thank You,<br>
<span style="color:black;background:white">Home Centre </span>Support Team</span></div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-Apple-System">On Sun, 18 Sep at 11:28 AM
<span class="separator">, Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi team </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Problem Statement: Damage item </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Order Date : November/2022</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Order ID: 211242011120211113</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Customer name : Nada Alhazmi</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-Apple-System;color:black">Customer contact number : +96560444005<br>
<br>
</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Model name : Eterno</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Store name: Home Center Awqaf</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Assistance Required: The customer purchase the item since November and he complained as the item got damage (The damage on the sponge) we had asked the customer about the photos and
 more details but he did no share </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">CS Team Badri  </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System"></span></div>
<div> </div>
<div></div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-Apple-System"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4840665:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
</span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>