Subject: New Reply Received - RE: Your order invoice is attached
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 02 Oct 2022 16:33:35 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  RE: Your order invoice is attached  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Order number <span style="font-size:9.0pt;color:#1E1E1E">7388591368</span>
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<div>From: <a href="mailto:[email-masked]" rel="noreferrer">Khalid Abdulla</a><br>
<b>Sent: </b>Sunday, October 2, 2022 5:26 PM<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject: </b>RE: Your order invoice is attached</div>

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<div class="MsoNormal">Dear Support,</div>
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<div class="MsoNormal">As per phone discussion, I received a product with a broken zipper:</div>
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<div class="MsoNormal"><img width="454" height="611" style="width:4.7291in;height:6.3645in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTMxNDU3NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3NYM0VRKIlYLNQlO4t6iHS-9NddV2uST82wnfPfpHL4" data-id="2044001314577"></div>
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<div class="MsoNormal">In addition, two of the long sleeve shirts from my order, the size does not match the size chart in your website.</div>
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<div class="MsoNormal">All short sleeve and long sleeve shirts are XL which has the same size in your size chart, however, there is major difference in sizes in long sleeve and short sleeve shirts.</div>
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<div class="MsoNormal">I would like to issue a return on both long sleeve shirts as soon as your system is updated with my order.</div>
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<div class="MsoNormal">Sadly, this is the first order for me and your support process is really complicated and giving me an indication to not order again from this website.</div>
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<div class="MsoNormal">Best Regards,</div>
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<div class="MsoNormal">Khaled</div>
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<b>From: </b><a href="mailto:[email-masked]" rel="noreferrer">Splash Fashions</a><br>
<b>Sent: </b>Sunday, October 2, 2022 5:18 PM<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">Khaled Abdulla</a><br>
<b>Subject: </b>Your order invoice is attached</div>
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<div class="MsoNormal" align="right" style="text-align:right;line-height:13.5pt"><span style="font-size:9.0pt;color:#1E1E1E">Invoice for Order number 7388591368
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<div class="MsoNormal" style="line-height:15.0pt">Hi Khaled Abdulla,<br>
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Thank you for shopping with us. We hope you enjoy what you've bought. <br>
Your order invoice is attached with this email. <br>
Feel free to get in touch with us if you need any further assistance. </div>
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