Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 Oct 2022 15:51:06 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Mohammed,</div>
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<div class="MsoNormal">Thank you for checking up on your customer.</div>
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<div class="MsoNormal">Please be informed that the issue has been resolved.</div>
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<div class="MsoNormal" style="text-align:justify;text-justify:kashida;text-kashida:0%">Thank you,</div>
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<div class="MsoNormal"><span style="color:black">Talha Hussain | General Manager | Sur Grand Hotel | PO Box 111 | Postal Code: 411 | Sur, Sultanate Of Oman | <b>T</b> +968 2524 0000 | <b>F</b> +968 2524 0099 | <b>M:</b> 00968 9549 1994 |<b>Email</b>: <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:black">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><b><span style="font-size:10.0pt">Learn More About Sur Grand:</span></b></div>
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<b><span lang="EN-GB" style="font-size:10.0pt;color:#44546A">Web</span></b><span lang="EN-GB" style="font-size:10.0pt;color:#44546A">: </span><a href="http://www.surgrandhotel.com/" rel="noreferrer"><span lang="EN-GB" style="font-size:10.0pt;color:blue">www.surgrandhotel.com</span></a><span style="font-size:10.0pt;color:#44546A"> </span><span lang="EN-GB" style="font-size:10.0pt">| <b><span style="color:#44546A">Facebook:</span></b><span style="color:#44546A"> </span></span><a href="https://www.facebook.com/Surgrandoman/" rel="noreferrer"><span lang="EN-GB" style="font-size:10.0pt;color:blue">https://www.facebook.com/Surgrandoman</span></a><span style="font-size:10.0pt;color:#44546A"> </span><span lang="EN-GB" style="font-size:10.0pt">|<span style="color:#44546A"> <b>Instagram: </b></span></span><a href="https://www.instagram.com/surgrandhotel" rel="noreferrer"><span lang="EN-GB" style="font-size:10.0pt;color:blue">https://www.instagram.com/surgrandhotel</span></a><span style="font-size:10.0pt"> </span><span lang="EN-GB" style="font-size:10.0pt">|<span style="color:#44546A"> <b>Trip Advisor:</b> </span></span><a href="https://www.tripadvisor.co.nz/Hotel_Review-g298421-d12843184-Reviews-Sur_Grand_Hotel-Sur_Ash_Sharqiyah_Governorate.html" rel="noreferrer"><span lang="EN-GB" style="font-size:10.0pt;color:blue">Sur Grand Hotel, Sur</span></a>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br><b>Sent:</b> Sunday, October 2, 2022 1:22 AM<br><b>To:</b> [email-masked]<br><b>Subject:</b> Returns</div>
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<div><span style="font-size:10.5pt;font-family:-Apple-System">Dear Customer,</span></div>
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<div><span style="font-size:10.5pt;font-family:-Apple-System">This email concerns your Customer Service case # 4941620</span></div>
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<div><span style="font-size:10.5pt;font-family:-Apple-System">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</span></div>
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<div><span style="font-size:10.5pt;font-family:-Apple-System">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div><span style="font-size:10.5pt;font-family:-Apple-System">Looking forward to your response.</span></div>
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<span lang="AR-SA" style="font-size:10.5pt">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4941620<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</span><span dir="LTR" style="font-size:10.5pt;font-family:-Apple-System"></span>
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<div><span style="font-size:10.5pt;font-family:-Apple-System">Mohammed Murshed : </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Talha,</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-Apple-System"><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br> <br>We sincerely apologize for any inconvenience caused to you.<br><br>We request you to share with us the voucher code that we can check and do the needful. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Feel free to get in touch with us for further assistance.<br><br>Thank You,<br>Centrepoint Support Team.</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System"><br></span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4941620:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System"> </span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4941620