Subject: Ticket Assigned - Conversation with SARA
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 Oct 2022 20:59:15 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with SARA SARA                    Hello           12:45 AM, 02st Oct                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            12:45 AM, 02st Oct                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            12:45 AM, 02st Oct                     SARA                    1           12:45 AM, 02st Oct                   MAX UAE whatsapp bot                    Hello SARA , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:45 AM, 02st Oct                     SARA                    2           12:45 AM, 02st Oct                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            12:45 AM, 02st Oct                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:45 AM, 02st Oct                     SARA                    2           12:46 AM, 02st Oct                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:46 AM, 02st Oct                     SARA                    1           12:46 AM, 02st Oct                   MAX UAE whatsapp bot                   Please enter your email address           12:46 AM, 02st Oct                     SARA                    [email-masked]           12:46 AM, 02st Oct                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:46 AM, 02st Oct                   Mohammed                    Hi Sara, thank you for contacting us. I'm Mohammed .I will be happy to help you.           12:47 AM, 02st Oct                     SARA                    Hello. I requested a return for my order           12:48 AM, 02st Oct                     SARA                    I told the delivery personnel to come after 5:30 but they never do           12:48 AM, 02st Oct                     SARA                    And it has been more than a week since my return request           12:48 AM, 02st Oct                     SARA                    Can I drop off the items on a Max branch near me           12:49 AM, 02st Oct                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:50 AM, 02st Oct                   Mohammed                   With reference to the order 9586427590 We would like to inform you that we create a new return request for you and our courier team will contact you to collect the item as soon as possible.    tracking number:SD008194605  You can visit the following site: https://tracking.shipadelivery.com/?bc=SD008194605           12:53 AM, 02st Oct                   Mohammed                   Is there anything else may I assist you?           12:53 AM, 02st Oct                     SARA                    Can i set the time they should come to collect the return items           12:54 AM, 02st Oct                   Mohammed                   We will collect the item with in 3-5 working days.           12:55 AM, 02st Oct                   Mohammed                   Is there anything else may I assist you?           12:56 AM, 02st Oct                     SARA                    No thanks           12:56 AM, 02st Oct                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:58 AM, 02st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4947313