Subject: Ticket Assigned - Conversation with olalekan aliu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 30 Sep 2022 19:35:03 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with olalekan aliu olalekan aliu                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  olalekan aliu Bot:  Hi olalekan aliu, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4688457853 Bot:    Your order status is Verifying payment     We'll let you know when it is confirmed.    You can easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97470915194            11:23 PM, 30th Sep                   Mohammed                    Hi Dear, thank you for contacting us. I'm Mohammed .I will be happy to help you.           11:23 PM, 30th Sep                     olalekan aliu                    Hi Mohammed, my order is currently payment processing and I’ll like cancel it and make a new order. Can you kindly cancel it for me?           11:24 PM, 30th Sep                     olalekan aliu                    Order No: 4688457853           11:24 PM, 30th Sep                   Mohammed                   Please note that this order does not place successfully.           11:25 PM, 30th Sep                   Mohammed                   You can consider it as cancelled order .           11:25 PM, 30th Sep                   Mohammed                   Is there anything else may I assist you?           11:25 PM, 30th Sep                     olalekan aliu                    Yes, I can’t use my new customer coupon but it assumes that I had used it with this order. The 15cp discount code shows that I had used it before but the order -this one- didn’t go through.           11:27 PM, 30th Sep                     olalekan aliu                    Can you reset that so that I have it to use for the new order?           11:27 PM, 30th Sep                   Mohammed                   We are sorry we can not reset the coupon once the order raised.           11:30 PM, 30th Sep                     olalekan aliu                    But the order didn’t go through as you said yourself           11:30 PM, 30th Sep                   Mohammed                   Please try after some time to place order using the same coupon           11:32 PM, 30th Sep                   Mohammed                   Is there anything else may I assist you?           11:32 PM, 30th Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:34 PM, 30th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4942792