Subject: Ticket Assigned - Conversation with Esraa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 30 Sep 2022 17:11:45 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Esraa Esraa                    Hello           08:47 PM, 30th Sep                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            08:47 PM, 30th Sep                   MAX KW Whatsapp BOT                    Hello Esraa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:47 PM, 30th Sep                     Esraa                    2           08:47 PM, 30th Sep                   MAX KW Whatsapp BOT                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1803316 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            08:47 PM, 30th Sep                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:47 PM, 30th Sep                     Esraa                    2           08:47 PM, 30th Sep                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:47 PM, 30th Sep                     Esraa                    1           08:47 PM, 30th Sep                   MAX KW Whatsapp BOT                   Please enter your email address           08:47 PM, 30th Sep                     Esraa                    [email-masked]           08:48 PM, 30th Sep                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           08:48 PM, 30th Sep                   Mohammed                    Hi Esraa, thank you for contacting us. I'm Mohammed .I will be happy to help you.           08:48 PM, 30th Sep                   Mohammed                   Could you please share your order number so that I can assist you further?           08:51 PM, 30th Sep                     Esraa                    Ok           08:52 PM, 30th Sep                     Esraa                    8183035840           08:52 PM, 30th Sep                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:56 PM, 30th Sep                   Mohammed                   Please note that the item delivered on 8/22/22 and can not be return after 14 days of date receiving the order           08:58 PM, 30th Sep                   Mohammed                   Is there anything else may I assist you?           08:58 PM, 30th Sep                     Esraa                    But I already talked to them before           08:58 PM, 30th Sep                     Esraa                    I mean here           08:58 PM, 30th Sep                     Esraa                    There was an error and I couldn’t proceed the refund!           08:58 PM, 30th Sep                     Esraa                             08:59 PM, 30th Sep                   Mohammed                   Could youy share with us the name of item which you want to return           09:03 PM, 30th Sep                     Esraa                    • Typographic water bottle • Printed aluminum water bottle           09:05 PM, 30th Sep                     Esraa                    One of them is scratched and the other one is not sealed!           09:05 PM, 30th Sep                     Esraa                    And the color is different from the picture.           09:05 PM, 30th Sep                   Mohammed                   Return request created           09:06 PM, 30th Sep                   Mohammed                   Is there anything else may I assist you?           09:06 PM, 30th Sep                     Esraa                    I can bring my item tomorrow to avenues branch?           09:06 PM, 30th Sep                     Esraa                    items*           09:07 PM, 30th Sep                   Mohammed                   No           09:08 PM, 30th Sep                   Mohammed                   the item will be collected with in 3-5 working days.           09:09 PM, 30th Sep                     Esraa                    Ok?? thanks           09:10 PM, 30th Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:11 PM, 30th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4942381