Subject: Ticket Assigned - Conversation with ayesa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Sep 2022 16:56:09 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ayesa ayesa                    hi           08:39 PM, 29th Sep                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            08:39 PM, 29th Sep                   MAX UAE whatsapp bot                    Hello Ayesa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:39 PM, 29th Sep                     ayesa                    1           08:39 PM, 29th Sep                   MAX UAE whatsapp bot                   Please enter your order number to continue.           08:39 PM, 29th Sep                     ayesa                    2           08:39 PM, 29th Sep                   MAX UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           08:39 PM, 29th Sep                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            08:39 PM, 29th Sep                     ayesa                    2           08:39 PM, 29th Sep                   MAX UAE whatsapp bot                    Hello Ayesa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:39 PM, 29th Sep                     ayesa                    2           08:39 PM, 29th Sep                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            08:39 PM, 29th Sep                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:39 PM, 29th Sep                     ayesa                    2           08:40 PM, 29th Sep                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:40 PM, 29th Sep                     ayesa                    1           08:40 PM, 29th Sep                   MAX UAE whatsapp bot                   Please enter your email address           08:40 PM, 29th Sep                     ayesa                    [email-masked]           08:40 PM, 29th Sep                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:40 PM, 29th Sep                   Mohammed                    Hi Ayesa, thank you for contacting us. I'm Mohammed .I will be happy to help you.           08:43 PM, 29th Sep                     ayesa                    Hi mohammed           08:44 PM, 29th Sep                     ayesa                    i just want to ask why your online price is higher than the price in the store?           08:44 PM, 29th Sep                   Mohammed                   We would like to inform that our prices for some items may vary a bit throughout the day because we offer variety of promotions and offers on our website which may inflict the prices of these items.   We can never guarantee a sudden hike or downfall of an item's price. However, we always try to provide our products with maximum discount to our customers.           08:46 PM, 29th Sep                   Mohammed                   Is there anything else may I assist you?           08:46 PM, 29th Sep                     ayesa                    i just visited the max store near my place to return the items that i ordered online when i check the same item but different color in the store to make sure my size i check that the price is only 50aed whereas the price online was 75aed           08:47 PM, 29th Sep                     ayesa                    okay thanks           08:47 PM, 29th Sep                   Mohammed                   We are sorry for that           08:50 PM, 29th Sep                   Mohammed                   Is there anything else may I assist you?           08:50 PM, 29th Sep                     ayesa                    that’s all..thanks           08:52 PM, 29th Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:55 PM, 29th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4938840