Subject: Ticket Assigned - Conversation with Hamna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 22:14:01 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hamna Hamna                    There           01:46 AM, 29th Sep                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:46 AM, 29th Sep                   Centrepoint UAE whatsapp bot                    Hello Hamna , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:47 AM, 29th Sep                     Hamna                    1           01:47 AM, 29th Sep                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           01:47 AM, 29th Sep                     Hamna                    9587563842           01:47 AM, 29th Sep                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC092422002395    You can also easily track your order from My Account > Order History.             01:47 AM, 29th Sep                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:47 AM, 29th Sep                     Hamna                    No           01:47 AM, 29th Sep                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:47 AM, 29th Sep                     Hamna                    2           01:47 AM, 29th Sep                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:47 AM, 29th Sep                     Hamna                    1           01:47 AM, 29th Sep                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:47 AM, 29th Sep                     Hamna                    [email-masked]           01:48 AM, 29th Sep                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:48 AM, 29th Sep                   Mohammed                    Hi Hamna, thank you for contacting us. I'm Mohammed .I will be happy to help you.           01:48 AM, 29th Sep                     Hamna                    9587563842 This is my order numb, when can I expect to receive it           01:49 AM, 29th Sep                     Hamna                    I placed this order on 24th           01:49 AM, 29th Sep                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:49 AM, 29th Sep                   Mohammed                   Is this contact number working 971508463013 ?           01:50 AM, 29th Sep                     Hamna                    Yes           01:50 AM, 29th Sep                   Mohammed                   Please provide us with your full contact number and address in order to be updated (house number - street name - neighborhood - city).           01:52 AM, 29th Sep                     Hamna                    Dubai silicon oasis Mm towers, block A, flat numb 1127           01:52 AM, 29th Sep                     Hamna                    Dubai           01:53 AM, 29th Sep                     Hamna                    Contact numb : +971508463013           01:53 AM, 29th Sep                   Mohammed                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:55 AM, 29th Sep                     Hamna                    I have left the city  And my husband will leave tomorrow           01:56 AM, 29th Sep                     Hamna                    Then there won't be anyone available at the given address and contact numb           01:56 AM, 29th Sep                     Hamna                    M placing my query since last three nights, I haven't received any call or anything           01:57 AM, 29th Sep                   Mohammed                   We will check with our team and update you through your email id [email-masked]           01:58 AM, 29th Sep                     Hamna                    What if my husband also leaves the city tomorrow without receiving the parcel, then what's the point of updating me through e-mail???           01:59 AM, 29th Sep                   Mohammed                   If the order not delivered the order will return and we will process the refund as we can not deliver the order.           02:03 AM, 29th Sep                     Hamna                    I didn't expect such a lame response from you people  I placed the order keeping considering delivery date which was 25th Sept and till today I didn't received it           02:04 AM, 29th Sep                   Mohammed                   We are sorry to hear that be sure we will do the needful to arrange the deliver soon.           02:06 AM, 29th Sep                   Mohammed                   We sincerely apologize for any inconvenience caused to you.           02:07 AM, 29th Sep                   Mohammed                   We request you to please allow us some time so we can work on this and do the needful.           02:07 AM, 29th Sep                     Hamna                    Ok           02:07 AM, 29th Sep                   Mohammed                   Is there anything else may I assist you?           02:09 AM, 29th Sep                     Hamna                    Is there anyway I could get to know the exact timings by which my order can be delivered???           02:10 AM, 29th Sep                   Mohammed                   We are sorry we can not confirm that.           02:11 AM, 29th Sep                     Hamna                    Ok           02:11 AM, 29th Sep                   Mohammed                   Is there anything else may I assist you?           02:12 AM, 29th Sep                     Hamna                    No           02:12 AM, 29th Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:12 AM, 29th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4935252