Subject: Ticket Assigned - Conversation with J@|\/|€$
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 21:47:57 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with J@|\/|€$ J@|\/|€$                    Hi           01:22 AM, 29th Sep                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            01:22 AM, 29th Sep                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            01:22 AM, 29th Sep                     J@|\/|€$                    1           01:22 AM, 29th Sep                   Babyshop UAE WhatsApp bot                    Hello J@|\/|€$ , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:22 AM, 29th Sep                     J@|\/|€$                    1           01:22 AM, 29th Sep                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           01:22 AM, 29th Sep                     J@|\/|€$                    9588210692           01:22 AM, 29th Sep                   Babyshop UAE WhatsApp bot                    Your order status is  Verifying payment    We'll let you know when it is confirmed.    You can easily track your order from My Account > Order History.             01:22 AM, 29th Sep                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:22 AM, 29th Sep                     J@|\/|€$                    2           01:22 AM, 29th Sep                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:22 AM, 29th Sep                     J@|\/|€$                    1           01:23 AM, 29th Sep                   Babyshop UAE WhatsApp bot                   Please enter your email address           01:23 AM, 29th Sep                     J@|\/|€$                    [email-masked]           01:23 AM, 29th Sep                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           01:23 AM, 29th Sep                     J@|\/|€$                    Ok           01:23 AM, 29th Sep                   Mohammed                    Hi Dear customer, thank you for contacting us. I'm Mohammed .I will be happy to help you.           01:24 AM, 29th Sep                     J@|\/|€$                    Hi           01:24 AM, 29th Sep                     J@|\/|€$                    I want to check the order history           01:24 AM, 29th Sep                   Mohammed                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           01:24 AM, 29th Sep                     J@|\/|€$                    But I haven’t entered the otp.. how it’s been processed??           01:25 AM, 29th Sep                     J@|\/|€$                    ??           01:26 AM, 29th Sep                   Mohammed                   The order not placed successfully.           01:27 AM, 29th Sep                   Mohammed                   We request you to place a new order again with us so we will be able to confirm & deliver it you.           01:28 AM, 29th Sep                   Mohammed                   Is there anything else may I assist you?           01:28 AM, 29th Sep                     J@|\/|€$                    I have received the message that it is in the process.. but i haven’t even placed any order           01:29 AM, 29th Sep                     J@|\/|€$                    I haven’t made any payment from my credit card           01:30 AM, 29th Sep                     J@|\/|€$                    How you got the credit card details??           01:30 AM, 29th Sep                   Mohammed                   Your order did not placed           01:31 AM, 29th Sep                     J@|\/|€$                    Then why i have recieved the message for the same with order number??           01:32 AM, 29th Sep                   Mohammed                   You place this order 9588210692 today           01:32 AM, 29th Sep                     J@|\/|€$                    No           01:32 AM, 29th Sep                   Mohammed                   For this item Bright Starts - Bright Starts Whimsical Wild Portable Swing?           01:32 AM, 29th Sep                     J@|\/|€$                    I have added it in the basket only           01:32 AM, 29th Sep                     J@|\/|€$                    I haven’t made any payment request or any credit card details           01:33 AM, 29th Sep                     J@|\/|€$                    Then why & how it got even processed??           01:33 AM, 29th Sep                     J@|\/|€$                    Which card details you guys have used??           01:34 AM, 29th Sep                   Mohammed                   could you share with me the massage which show the order processed?           01:34 AM, 29th Sep                     J@|\/|€$                    Ok           01:34 AM, 29th Sep                     J@|\/|€$                             01:35 AM, 29th Sep                     J@|\/|€$                    I haven’t even requested for payment by any mode           01:35 AM, 29th Sep                     J@|\/|€$                    Then how it happened           01:35 AM, 29th Sep                   Mohammed                   You can consider this order as cancelled as the order not placed           01:36 AM, 29th Sep                     J@|\/|€$                    You have sent it to me           01:36 AM, 29th Sep                     J@|\/|€$                    My concern is that which card details you have used??           01:37 AM, 29th Sep                     J@|\/|€$                    Tell me           01:37 AM, 29th Sep                   Mohammed                   The payment method used in this order is TABBY_INSTALLMENTS           01:38 AM, 29th Sep                     J@|\/|€$                    But i haven’t given any card details           01:38 AM, 29th Sep                     J@|\/|€$                    Then why i have recieved this message from your side           01:39 AM, 29th Sep                   Mohammed                   This why the order not confirmed.           01:39 AM, 29th Sep                   Mohammed                   You can place the order again now.           01:39 AM, 29th Sep                     J@|\/|€$                    Also I have not entered the otp.. so how can its been even processed??           01:40 AM, 29th Sep                   Mohammed                   Please ignore this massage which you recived as the order not placed.           01:42 AM, 29th Sep                   Mohammed                   Is there anything else may I assist you?           01:43 AM, 29th Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:47 AM, 29th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4935220