Subject: Ticket Assigned - Conversation with Shilpa Sharma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 16:50:44 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shilpa Sharma Shilpa Sharma                    Helli           08:31 PM, 28th Sep                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            08:31 PM, 28th Sep                     Shilpa Sharma                    Hello           08:31 PM, 28th Sep                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:31 PM, 28th Sep                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            08:31 PM, 28th Sep                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:31 PM, 28th Sep                     Shilpa Sharma                    I have placed an order today           08:31 PM, 28th Sep                   MAX UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           08:31 PM, 28th Sep                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:31 PM, 28th Sep                     Shilpa Sharma                    1           08:32 PM, 28th Sep                   MAX UAE whatsapp bot                    Hello Shilpa Sharma , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:32 PM, 28th Sep                     Shilpa Sharma                    1           08:32 PM, 28th Sep                   MAX UAE whatsapp bot                   Please enter your order number to continue.           08:32 PM, 28th Sep                     Shilpa Sharma                    9588122428           08:32 PM, 28th Sep                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:       You can also easily track your order from My Account > Order History.             08:32 PM, 28th Sep                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:32 PM, 28th Sep                     Shilpa Sharma                    2           08:33 PM, 28th Sep                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:33 PM, 28th Sep                     Shilpa Sharma                    1           08:33 PM, 28th Sep                   MAX UAE whatsapp bot                   Please enter your email address           08:33 PM, 28th Sep                     Shilpa Sharma                    [email-masked]           08:33 PM, 28th Sep                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:33 PM, 28th Sep                   Mohammed                    Hi, thank you for contacting us. I'm Mohammed .I will be happy to help you.           08:36 PM, 28th Sep                     Shilpa Sharma                    Hi.. Actually I have placed an order today. And by mistake I choose wrong location..           08:37 PM, 28th Sep                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:37 PM, 28th Sep                     Shilpa Sharma                    Our nearest max store is almariyah mall.. Can I pickup from there or can u plzz deliver it at our location           08:38 PM, 28th Sep                   Mohammed                   We are sorry we can not change the address for click and collect order           08:38 PM, 28th Sep                     Shilpa Sharma                    Or can u deliver it           08:39 PM, 28th Sep                     Shilpa Sharma                    U can charge for it           08:39 PM, 28th Sep                     Shilpa Sharma                    Otherwise I have to cancel this order           08:41 PM, 28th Sep                   Mohammed                   We have checked you have placed your order as a click and collect and we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.           08:41 PM, 28th Sep                     Shilpa Sharma                    Ok.. Can u plzz cancel this order           08:43 PM, 28th Sep                     Shilpa Sharma                    It's a request kindly arrange delivery           08:43 PM, 28th Sep                     Shilpa Sharma                    Plzzz           08:44 PM, 28th Sep                   Mohammed                   Please note that the order will get canceled automatically after 14 days from the date of changing the status ready for pick up.           08:45 PM, 28th Sep                     Shilpa Sharma                    What about the payment?           08:46 PM, 28th Sep                   Mohammed                   The amount will be refunded to original payment method.           08:47 PM, 28th Sep                   Mohammed                   Is there anything else may I assist you?           08:48 PM, 28th Sep                     Shilpa Sharma                    Can you confirm pickup location           08:48 PM, 28th Sep                     Shilpa Sharma                    Where it is           08:48 PM, 28th Sep                     Shilpa Sharma                    Abi dhabi city or madinat zayed location near tarif           08:48 PM, 28th Sep                   Mohammed                   City Mall, Level 2, Opposite to Fun City - Madinat Zayed           08:49 PM, 28th Sep                     Shilpa Sharma                    Ok           08:49 PM, 28th Sep                   Mohammed                   Is there anything else may I assist you?           08:49 PM, 28th Sep                     Shilpa Sharma                    Nothing else           08:49 PM, 28th Sep                     Shilpa Sharma                    Thanks           08:49 PM, 28th Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:50 PM, 28th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4934191