Subject: Ticket Assigned - Conversation with Vhienna Almarinez
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Sep 2022 16:35:31 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vhienna Almarinez Vhienna Almarinez                    Hi           08:14 PM, 25th Sep                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:14 PM, 25th Sep                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:14 PM, 25th Sep                     Vhienna Almarinez                    1           08:14 PM, 25th Sep                   Centrepoint UAE whatsapp bot                    Hello Vhienna Almarinez , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:14 PM, 25th Sep                     Vhienna Almarinez                    1           08:14 PM, 25th Sep                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           08:14 PM, 25th Sep                     Vhienna Almarinez                    9585520499           08:15 PM, 25th Sep                   Centrepoint UAE whatsapp bot                    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.            08:15 PM, 25th Sep                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:15 PM, 25th Sep                     Vhienna Almarinez                    3           08:15 PM, 25th Sep                   Centrepoint UAE whatsapp bot                    Hi Vhienna Almarinez , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            08:15 PM, 25th Sep                     Vhienna Almarinez                    3           08:15 PM, 25th Sep                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            08:16 PM, 25th Sep                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:16 PM, 25th Sep                   Mohammed                    Hi Vhienna, thank you for contacting us. I'm Mohammed .I will be happy to help you.           08:22 PM, 25th Sep                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:27 PM, 25th Sep                   Mohammed                   Your order ID is now ready for collection.    Kindly make sure to have your Emirates ID or Passport, during the pickup.    Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           08:29 PM, 25th Sep                   Mohammed                   Is there anything else may I assist you?           08:29 PM, 25th Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:33 PM, 25th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4918147