Subject: Ticket Assigned - Conversation with hiatham
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Sep 2022 16:33:31 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hiatham hiatham                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  hiatham Bot:  Hi hiatham, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9587751314 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0505485098            08:14 PM, 25th Sep                   Mohammed                    Hi Haitham, thank you for contacting us. I'm Mohammed .I will be happy to help you.           08:16 PM, 25th Sep                     hiatham                    Hello Mohamed           08:16 PM, 25th Sep                     hiatham                    I got message after paying the order no. 9587751314           08:17 PM, 25th Sep                     hiatham                    That Sorry, Order 9587751314 was not processed successfully. Please try again or use Cash on Delivery at https://maxfashion.app.link/IhssivQ8Btb           08:18 PM, 25th Sep                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:21 PM, 25th Sep                   Mohammed                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9587751314 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is:9587752943.   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.  We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!           08:24 PM, 25th Sep                   Mohammed                   Is there anything else may I assist you?           08:24 PM, 25th Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:26 PM, 25th Sep                     hiatham                    That's mean nothing to worry about the order is ongoing process           08:27 PM, 25th Sep                     hiatham                    That's mean nothing to worry about the order is ongoing process           08:27 PM, 25th Sep                   Mohammed                   Yes your order place successfully.           08:29 PM, 25th Sep                   Mohammed                   Is there anything else may I assist you?           08:30 PM, 25th Sep                     hiatham                    Appreciate thank you           08:30 PM, 25th Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:33 PM, 25th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4918137