Subject: Ticket Assigned - Conversation with vinit patni
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 22 Sep 2022 19:02:31 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vinit patni vinit patni                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  vinit patni Bot:  Hi vinit patni, what do you need help with? Customer:  ?Store Location Bot:   Looking for a Babyshop store near you? Just tap on the link below? and choose your city.   www.babyshopstores.com/ae/en/storelocator   Happy shopping!?️   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  00971509592301            10:39 PM, 22nd Sep                   Mohammed                    Hi Vinit, thank you for contacting us. I'm Mohammed .I will be happy to help you.           10:41 PM, 22nd Sep                     vinit patni                    For my recent online order 9587341162, i like to change my vollection point...           10:41 PM, 22nd Sep                     vinit patni                    Collction Point   at Centre Point - Near Burjuman, Mankhool           10:42 PM, 22nd Sep                     vinit patni                    I want           10:42 PM, 22nd Sep                     vinit patni                    dear mohammed r u there           10:43 PM, 22nd Sep                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:44 PM, 22nd Sep                     vinit patni                    Ok.. i have selected Centrepoint mankhool asmy defaulft collection point, but after placing order it is showing me Baby Shop Madina Mall ...           10:45 PM, 22nd Sep                     vinit patni                    Plz mae the changes and arrange delivery at Centrepoint - Mankhool, Near Butjuman, asap           10:47 PM, 22nd Sep                   Mohammed                   We have checked you have placed your order as a click and collect and we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.           10:50 PM, 22nd Sep                     vinit patni                    Have you checked?           10:51 PM, 22nd Sep                     vinit patni                    Also give me contact Number of customer care.... as contact showing on app  ( 800babyshop) is not working           10:53 PM, 22nd Sep                   Mohammed                   order number Madina Mall           10:53 PM, 22nd Sep                   Mohammed                   The collection point is Madina Mall           10:53 PM, 22nd Sep                     vinit patni                    Change this to Centre Point - Mankhool, Near Burjuman Mall           10:54 PM, 22nd Sep                     vinit patni                    I need delivery collection point at Centrepoint Mankhool           10:54 PM, 22nd Sep                   Mohammed                   We are sorry we can not change the collection point/store after the order placed           10:54 PM, 22nd Sep                     vinit patni                    But i have selected Centrepoibt as my default collection point           10:55 PM, 22nd Sep                     vinit patni                    How it comes madina mall .. i dont know..           10:55 PM, 22nd Sep                     vinit patni                    If you cant change i will cancel the order           10:56 PM, 22nd Sep                     vinit patni                    Gie me your costomer care phone number           10:56 PM, 22nd Sep                   Mohammed                   Okay sir one minute please           10:56 PM, 22nd Sep                   Mohammed                   800-22297467           10:57 PM, 22nd Sep                   Mohammed                   costomer care phone number           10:57 PM, 22nd Sep                   Mohammed                   You can cancel the order and place a new one.           10:58 PM, 22nd Sep                   Mohammed                   Is there anything else may I assist you?           10:58 PM, 22nd Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:01 PM, 22nd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4907387