Subject: Note Added - [#4839366] Delivered to Wrong address
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 22 Sep 2022 05:08:26 +0000

Hi ,    Sanket Sable added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4839366    Subject:  Delivered to Wrong address   Requester: jeniffer    Note Content:   <div class="WordSection1">
<div class="MsoNormal">+<a id="OWAAM915B14AE8B5240FEB4B76A35CBAB2E4F" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sameer Hasan</span></a>
<a id="OWAAM7FBBDF95CA234ACD9883C55328C5DEC0" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sridhar Katta</span></a>
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<div>From: Babyshop &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, September 22, 2022 2:20 AM<br>
<b>To:</b> Sanket Sable &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4839366] - Delivered to Wrong address</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Kindly any update us on the below, thank you for your help!<br>
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Regards,<br>
M.Murshed</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 14 Sep at 11:18 AM
<span class="separator">, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hope you are doing well. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">With reference to the order number: 9583696921 </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">AWB: FP082622003013 </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order has been marked as delivered and customer is reporting not receiving this order. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We have already checked with courier and as per them order has been delivered and we have requested for POD but all we got is DELIVERED.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly note that the customer has shared a screenshot of the chat he had with the driver as he has marked the order delivered mistakenly and never deliver again.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We have informed the courier the same but still we get  DELIVERED.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We re-confirm with the customer but he denied. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The customer contacted us regarding this issue on 6/9/22. We re-confirm on 10/9/22 . </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer is shopping with us since 11/28/20 and has 14 completed. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The order against which customer is denying receiving is worth AED 164.00. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly provide us a refund approval for this so we can close this case asap. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you for your help! </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We have attached the screenshot of the chat with the courier for your reference.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">CS Regards, </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Bahashwan.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 7 Sep at 8:32 AM
<span class="separator">, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Jeniffer,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We sincerely apologize for any inconvenience caused, <br>
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We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We request you to please allow us some time so we can work on this and do the needful.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We appreciate your patience.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Your Friends,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4839366:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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