Subject: New Reply Received - Regarding damaged item and misding item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 22 Sep 2022 02:13:23 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Regarding damaged item and misding item  Ticket comment <div dir="auto">Hai,</div>
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<div dir="auto">I don't understand the logic behind your reply,( "If you believe"). It's not a small item to be misplaced and don't know how to substantiate my claim of not receiving the complete package. Hope you resolve this issue without much delay and no
 more headache to me.</div>
<div dir="auto">Regarding the damaged item I will visit your store for replacement.</div>
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<div dir="auto" style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)">
Regards,</div>
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<div dir="auto" style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)">
Remil. S</div>
<div dir="auto" style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)">
Mob#97819176</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, September 21, 2022 10:03:52 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4902342] - Regarding damaged item and misding item
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<div style="margin:0in 0in 0.0001pt"><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">Hi Remil,</span></div>
<div style="margin:0in 0in 0.0001pt"><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">Thank you for shopping with us.</span></div>
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<div style="margin:0in 0in 0.0001pt"><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">We apologize for the inconvenience caused.<br>
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<span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">​</span><br>
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<div style="margin:0in 0in 0.0001pt"><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">After checking your order, we found out that your order has been delivered completely.If you still believe that the item is missing please confirm with us.<br>
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<span style="font-size:10.5pt; color:rgb(51,51,51)"> </span><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from
 the collection/delivery date providing that the item is available in the store.</span>
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<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">Wrong products delivered cannot be exchanged, however, a return and refund can be done.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">You can return online purchases through the below three channels:</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">You can contact our customer support team on 18-00-871 to book a return and to be notified of the refund amount based on our return policy.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along
 with your invoice and or provide the order number to the store staff in the absence of an invoice.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an
 item. Just click on the box and follow the instructions.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">Feel free to get in touch with us for further assistance.</span></div>
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<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">Your friends,</span></div>
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<span style="font-size:10.5pt; color:rgb(51,51,51)">The </span><span dir="ltr" style="color:rgb(51,51,51); font-size:10.5pt">Support Team.</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4902342