Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 22 Sep 2022 00:20:13 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0559114114 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hello Dr.Andrew, I am Aya, thank you for contacting us. how may I help you today. Customer:  Hi Aya Agent:  we can see that you have contacted us regarding returns Process Customer:  I processed i return request for 5 items Customer:  And were collected yesterday Customer:  Only 2 items were reflected on system Customer:  Other 3 pcs not showing as returned Customer:  Order no. 9584251571 Agent:  please give me a minute to check. Customer:  Ok pls Agent:  We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund. Agent:  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days. Customer:  Yes exactly my inquiry if these other 3 pcs are delivered or no Customer:  As you choose only 2 pcs out of 5 and processed the refund Customer:  There r 3 pcs missing Customer:  All were collected at same time Agent:  give me a minute to check please Customer:  Ok Agent:  we would like to inform you that you have selected only these three items in the return request (Lee Cooper Embroidered Denim Jacket with Flap Pockets), (Iconic Tropical Embroidered Shirt with Chest Pocket) and (Solid Jeans with Button Closure and Pockets) Agent:  please provide us with the names of the other 2 items Customer:  Other 2 pcs were in a previous order , these 2 are returned and refund processed,  i have no issues with it Customer:  But the 3 pcs u mentioned previously are not shown as returned and not processed Customer:  My question if they are delivered to store or no ? Agent:  could you please share with me the other order number Customer:  9584251571 Customer:  Return of 3 pcs , are they delivered to store? Agent:  Please allow me a minute Customer:  Yes please Agent:  regarding the three items, they reached our warehouse Agent:  but please provide us with the names of the other 2 items Customer:  Ok thank you Customer:  Other 2 items are delivered i received a message and refund is on process Customer:  Thanks Aya Agent:  we will be happy to serve you any time Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Andrew, My name is Mohamed.Thank you for contacting us. I will be happy to help you! Customer:  Hi Agent:  As i checked the return  RP083122002813 has been collected from you on 3/09/2022 but still the refund not processed Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  Is there is any thing else i can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service Customer:  Hi Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi hi, what do you need help with? Customer:  ? Returns Process Bot:   Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi, Thank you for contacting us. My name is badri , I will be happy to assist you. Customer:  I processed a return request since last Saturday but it isn't collected till now ?! Agent:  We can see that you are contacting us for the Order ID  .9584251571 Agent:  Is this is the items name  Lee Cooper Embroidered Denim Jacket with Flap Pockets  Iconic Tropical Embroidered Shirt with Chest Pocket  Solid Jeans with Button Closure and Pockets Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Sorry I did not receive any response from you. I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:10 AM, 22nd Sep                     hi                    Hello           04:10 AM, 22nd Sep                   Mohammed                    Hi , thank you for contacting us. I'm Mohammed .I will be happy to help you.           04:11 AM, 22nd Sep                     hi                    I had an order before and returned long time ago and refund is not processed yet           04:11 AM, 22nd Sep                   Mohammed                   Please confirm if you are contacting regarding the following order number:9584251571           04:12 AM, 22nd Sep                     hi                    9584251571           04:12 AM, 22nd Sep                     hi                    Yes           04:12 AM, 22nd Sep                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:13 AM, 22nd Sep                     hi                    Ok please           04:13 AM, 22nd Sep                   Mohammed                   We would like to inform you that we have processed the refund of amount 178.2 AED on 09/09/2022 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:16 AM, 22nd Sep                   Mohammed                   We would like to inform you that we have processed the refund of amount  67.50 AED on 14/09/2022 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:16 AM, 22nd Sep                   Mohammed                   Is there anything else may I assist you?           04:16 AM, 22nd Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:19 AM, 22nd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4903892