Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 21 Sep 2022 03:52:13 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Delivery  Ticket comment <div>Good day!</div>
<div>I already received the package but my first package hadn't arrived yet but when I checked in your website it is 'in transit.</div>
<div>Here is the order #1686073129</div>
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<div>Hope to hear from you soon. </div>
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<div>Thank you so much <br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Sep 19, 2022 at 9:21 PM, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv6335111379"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4886084</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Mohammed Murshed : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div style="margin-bottom:0.0001pt"><span dir="ltr">Hi She Ryl,</span></div>
<div style="margin-bottom:0.0001pt"><span style="font-size:14px"><br></span></div>
<div style="margin-bottom:0.0001pt"><span style="font-size:14px">Thank you for getting in touch with us.</span></div>
<div><br></div>
<div><span style="font-family:-apple-system, system-ui,">We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception. </span></div>
<div><br></div>
<div><span style="font-family:-apple-system, system-ui," dir="ltr">Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is 96893634622</span></div>
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<div><span style="font-family:-apple-system, system-ui,">We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days. </span></div>
<div><span style="font-size:14px"><br></span></div>
<div><span style="font-family:-apple-system, system-ui,">We thank you for your understanding and cooperation. <br><br>Feel free to get in touch with us for further assistance.</span></div>
<div><br></div>
<div><span style="font-family:-apple-system, system-ui,">Your friends,</span></div>
<div><span style="font-family:-apple-system, system-ui,">The Support Team</span></div>
</div></div></div>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4886084