Subject: Note Added - [#4715124] Returns
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Mon, 19 Sep 2022 07:28:30 +0000

Hi ,    Mohamed Shabaz Khan added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4715124    Subject:  Returns   Requester: Ameiraferasmahmoud    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Please check below issue. Customer claims items was received with ants.</div>
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<b><span style='font-size:12.0pt;font-family:"Arial Narrow",sans-serif;color:black'>Mohamed Shabaz Khan</span></b><span style='font-family:"Times New Roman",serif'><br>
</span><span style='font-size:12.0pt;font-family:"Arial Narrow",sans-serif;color:black'>MIS Coordinator</span><span style='font-family:"Times New Roman",serif'></span>
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<span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>Landmark Tower, Dubai Marina</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>PO Box 54052, Dubai, United Arab Emirates</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>T +971 4 5175433</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>M +971 56 8066304</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>E <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:black">[email-masked]</span></a></span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'></span>
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<b><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'><a href="http://www.homecentre.com" rel="noreferrer"><span style="color:black">homecentre.com</span></a></span></b><span style='font-family:"Times New Roman",serif'></span>
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<b><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>FOLLOW US ON</span></b><span style='font-family:"Times New Roman",serif'></span>
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<div>From: Home Centre UAE &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, September 15, 2022 9:19 PM<br>
<b>To:</b> Mohamed Shabaz Khan &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4715124] - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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The ticket has been escalated multiple time under  4710746 and 4715124 but no action has done <br>
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Problem Statement: WWD ITEM<br>
Order Date : Jul 22, 2022<br>
Order ID: 8179319362<br>
Tracking ID: 19169698179319362<br>
Item ID: 163011471<br>
Assistance Required: Item received with Ant  <br>
Issue Description: Customer emailed us informing that he/she received the item on 23/10/19 but the item which they received is received with ant, customer also provided us the picture.<br>
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Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 11 Aug at 3:48 AM
<span class="separator">, Ameiraferasmahmoud &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Thu, 11 Aug 2022 at 12:27 AM Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<span lang="AR-SA" style="font-size:10.5pt">مرحبا عميلنا العزيز،<br>
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شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">من الواضح أن هذه ليست التجربة التي نريد أن يحصل عليها عملاؤنا عندما يتسوقون معنا.<br>
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يرجى اعتبار هذا استثناء نادر. عندما يقدم العميل طلبًا ، فإن المنتج يمر بعملية فحص الجودة. يقوم متخصصوا فحص الجودة لدينا دائمًا بالتحقق مما إذا كانت المنتجات في حالة جيدة أم لا.</span>
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نعتذر بصدق عن الازعاج الذي تسببنا به ، ونرجوا منك مشاركة صورة المنتح معنا  ورقم الطلب واسم المنتج كما في الموقع حتى نتمكن من إجراء مزيد من التحقيق ومساعدتك وفقًا لذلك.<br>
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نتطلع إلى الاستماع منك قريبًا. شكرا لك على مساعدتك!<br>
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أصدقائك ،<br>
فريق الدعم</span>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4715124:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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Attachments :
1. <a href='https://helpae.homecentre.com/helpdesk/attachments/2044000063581'>IMG_0903.jpg</a><br />2. <a href='https://helpae.homecentre.com/helpdesk/attachments/2044000063582'>IMG_0904.jpg</a><br />3. <a href='https://helpae.homecentre.com/helpdesk/attachments/2044000063583'>IMG_0905.jpg</a><br />4. <a href='https://helpae.homecentre.com/helpdesk/attachments/2044000063584'>IMG_0902.jpg</a>