Subject: Note Added - [#4644501] Refund Complaint
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 19 Sep 2022 07:08:09 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4644501    Subject:  Refund Complaint   Requester: Florenceportals    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">Resending attached email.</div>
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<div class="MsoNormal"><b>Please note that wrong item was returned to the customer on 26<sup>th</sup> of AUG under AWB # 47729559452</b></div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Aramex International LLC. </span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +971 4 6076421</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +966 115121821</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, September 16, 2022 12:44 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; ALL RUH OPS - Landmark &lt;[email-masked]&gt;; Marniel Baul &lt;[email-masked]&gt;; Eman Helmy &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4644501] - Refund Complaint</div>
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<div class="MsoNormal">Hi <a id="OWAAMF55117972D314CA2A9C3350CD318EF1E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Marniel Baul</span></a>
<a id="OWAAMEB36DB6D7FFB452296126568A9022132" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>
<a id="OWAAMBB7257F8826541A0B36A2D0ECB9D4D99" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Eman Helmy</span></a>,</div>
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<div class="MsoNormal">Still no update for the below ?</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, September 1, 2022 4:50 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4644501] - Refund Complaint</div>
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<div class="MsoNormal">Hi <a id="OWAAM32704683026F459583DB924B1DDD1C8A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>
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<div class="MsoNormal">Please update ASAP.</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, September 1, 2022 1:21 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4644501] - Refund Complaint</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Dear Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">We kindly ask you to share the updates  with us if there are any.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Problem Statement: Return Items Back to CX<br>
Order ID: 9562161210<br>
Tracking ID: 47390717286<br>
Assistance Required: Need Urgent Return<br>
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<strong><span style="font-family:-Apple-System">Issue Description: The customer has contacted us that you have returned to her a wrong items from ZARA under the AWB:
</span></strong>47729559452, she has handed the right items under the AWB: 47390717286 on 04 Apr 2022.
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Mohamed</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Wed, 10 Aug at 8:46 AM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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Problem Statement: Return Items Back to CX <br>
Order ID: 9562161210<br>
Tracking ID: 47390717286<br>
Assistance Required: Need Urgent Return<br>
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Issue Description: The items which was collected are non LMG product so we request you to collect the items and return is back to the customer asap.<br>
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Regards,<br>
Bahashwan.</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Mon, 8 Aug at 10:23 AM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Problem Statement: Return Items Back to CX </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Order ID: 9562161210</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Tracking ID: 47390717286</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Assistance Required: Need Urgent Return</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Issue Description: The items which was collected are non LMG product so we request you to collect the items and return is back to the customer asap.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Fri, 22 Jul at 6:24 PM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Florence,<br>
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Thank you for contacting us.<br>
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Please accept our full apologies for the inconvenience and delay we have caused.<br>
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Your request has been submitted to the concerned authority to update the number and deliver the order as soon as possible. We will contact you if there is any new information.</span></div>
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Thanks for your cooperation and understanding with us.<br>
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Do not hesitate to contact us if you have any other inquiries.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Your friends,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">The Support Team.</span></div>
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