Subject: Ticket Assigned - Conversation with shiela
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Sep 2022 21:12:04 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shiela shiela                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  shiela Bot:  Hi shiela, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Hi! Your order number 9586578617 is out for delivery. Track at https://tracking.fareye.co/tracking?gq4HYBTuCrXnj5ZIK2HhM6g5wkqgGqrGk4vj3NYwAr8CMGZHYIEZsmY9LMg4kA==#/ Stay Happy Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9586578617 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP091722001112     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0589878600            01:05 AM, 19th Sep                     shiela                    ur welcome im waiting           01:06 AM, 19th Sep                   Mohammed                    Hi Shiela, thank you for contacting us. I'm Mohammed .I will be happy to help you.           01:06 AM, 19th Sep                   Mohammed                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is number +971589878600  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           01:08 AM, 19th Sep                   Mohammed                   Is there anything else may I assist you?           01:09 AM, 19th Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:11 AM, 19th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4891159