Subject: Ticket Assigned - Conversation with shayma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Sep 2022 23:31:17 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shayma shayma                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  shayma Bot:  Hi shayma, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9586635505 Bot:    Congrats! Your order is successfully placed.?    Your estimated collection date is 19/09/2022    Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0504994741            03:18 AM, 18th Sep                     shayma                    Ok           03:18 AM, 18th Sep                   Mohammed                    Hi Shayma, thank you for contacting us. I'm Mohammed .I will be happy to help you.           03:18 AM, 18th Sep                   Mohammed                   You order will be ready for collection on 19/09/2022.           03:19 AM, 18th Sep                   Mohammed                   Is there anything else may I assist you?           03:19 AM, 18th Sep                     shayma                    Hi i want to collect my order today in the morning by 10           03:19 AM, 18th Sep                     shayma                    Its urgent because im going to Al ain after that           03:20 AM, 18th Sep                   Mohammed                   We are sorry the order not yet delivered to store.           03:22 AM, 18th Sep                     shayma                    What if the same items are available at the store?           03:23 AM, 18th Sep                   Mohammed                   Your order status in our system showing your order not ready for pick up.           03:24 AM, 18th Sep                     shayma                    Once it arrives let me know immediately           03:25 AM, 18th Sep                   Mohammed                   If the item available in store your can buy it and cancel the online order.           03:25 AM, 18th Sep                     shayma                    But i payed already           03:25 AM, 18th Sep                   Mohammed                   once the order ready for collection you will receive email/sms notification to collect your order.           03:26 AM, 18th Sep                   Mohammed                   Is there anything else may I assist you?           03:26 AM, 18th Sep                     shayma                    If i cancel the order will i get my money back?           03:26 AM, 18th Sep                   Mohammed                   Yes with 7-14 days.           03:28 AM, 18th Sep                     shayma                    Ok thank you           03:29 AM, 18th Sep                   Mohammed                   Is there anything else may I assist you?           03:29 AM, 18th Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:30 AM, 18th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4887184