Subject: Ticket Assigned - Conversation with christian relox
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Sep 2022 20:35:04 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with christian relox christian relox                    Customer:  Start Again Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi christian relox, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  I order buy 1 take 1 item through online. my concern is after I place the order the iten is only 1 ot supposed to be 2 since its buy 1 take 1 right? Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9586481018 Bot:    Congrats! Your order is successfully placed.?    Your estimated collection date is 17/09/2022    Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Christian,Thank you for contacting us. My name is Mais,I will be happy to assist you. Customer:  Hi quick question, I order buy 1 take 1 item through online. my concern is after I placed the order the item is only 1 it supposed to be 2 since its buy 1 take 1 right? Agent:  To avail the buy 1 get 1 promotion you need to buy one product and choose any other product, of equal or lesser value, and add it to your cart along with that item.    If both items have same value than you will only be paying for the value of one item. If both items has different value than the higher value will the order value. Agent:  Is there anything else I can assist you with? Customer:  so I need to put 2 qty instead 1 Customer:  to avail the buy 1 take 1 but the price will become 1 item am I right? Agent:  Yes dear  you should add 2 items and you will pay only for one Customer:  nice i will edit my order now i hope i can still change it Customer:  since i place the order already. is that posible Agent:  Please note that it is not possible to modify the order or add any products after it has been confirmed. Customer:  aaww I cancel it Agent:  We can see that the order 9586481018 is being canceled Agent:  we will inform you soon when it is canceled Customer:  But I can cancel it right? Customer:  and I will get the refund? Customer:  so I can make another order again to make it right Agent:  Yes sure the refund will be done to the same card you have paid using Agent:  You can now place another order with the 2 items from the offer and you will pay only for one Customer:  NICE awesome . Well I already cancel it and hope its already procesing so I can place another order again to make it right Customer:  nice thank you. But I will wait for the refund for. a moment ehehe to be sure Customer:  Thank you so much I hope it will not take time, regarding the refund Customer:  I will get the refund immediately right? Agent:  the amount will appear in the card within 7-14 days Customer:  aww.  . i see. But I will get it anyway right Customer:  i will wait then thank you thats all Agent:  It was a pleasure to assist you. Please feel free to come back and chat with us if you have any queries in the future. I am Mais and have a wonderful day! Bot:  Before you go, would you like to rate our Customer Service Customer:  thank you for details Mais. Have a great day and good job ?? Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi christian relox, what do you need help with? Customer:  ? Returns Process Bot:   Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:17 AM, 18th Sep                   Mohammed                    Hi Christian, thank you for contacting us. I'm Mohammed .I will be happy to help you.           12:18 AM, 18th Sep                     christian relox                    Hi I order a shirt online and Im sorry to say but the fit? im not happy Can I request a change size of it?           12:18 AM, 18th Sep                     christian relox                    Im planning to go to the nearest branch and drop it for size change is that posible?           12:18 AM, 18th Sep                   Mohammed                   We are sorry we do not have exchange for splash item.           12:19 AM, 18th Sep                   Mohammed                   As we can see you already create a return request and the item will collect with in 3-5 working days.           12:20 AM, 18th Sep                     christian relox                    aww? so its not possible           12:20 AM, 18th Sep                     christian relox                    if its not possible for chnage size only.           12:20 AM, 18th Sep                     christian relox                    yes hoping for a change size of items           12:21 AM, 18th Sep                   Mohammed                   We are sorry we do not have exchange for splash item.           12:22 AM, 18th Sep                   Mohammed                   You can return the item only.           12:22 AM, 18th Sep                     christian relox                    and get a refund?           12:23 AM, 18th Sep                   Mohammed                   Yes after item collect the refund will be processed.           12:24 AM, 18th Sep                     christian relox                    Nice Can I go to the nearest branch for return item           12:25 AM, 18th Sep                   Mohammed                   Yes you can go but you have to give me permission to delete your online return request.           12:26 AM, 18th Sep                     christian relox                    YES please delete my requests, so instead some one will collect I'll go to nearest branch for item refund           12:27 AM, 18th Sep                   Mohammed                   Return request cancelled           12:28 AM, 18th Sep                   Mohammed                   Is there anything else may I assist you?           12:28 AM, 18th Sep                     christian relox                    and the refund? how long it will take?           12:28 AM, 18th Sep                     christian relox                    after I drop the item?           12:28 AM, 18th Sep                   Mohammed                   The refund will be process to original payment method           12:30 AM, 18th Sep                     christian relox                    3 to 5 days? working           12:30 AM, 18th Sep                   Mohammed                   The amount you paid online will be refunded back to your original payment method within 7- 14 working days.           12:32 AM, 18th Sep                     christian relox                    copy thats all thank you           12:33 AM, 18th Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:34 AM, 18th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4886950