Subject: New Reply Received - Order not in original packaging
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 16 Sep 2022 20:57:05 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Order not in original packaging   Ticket comment <img alt="image0.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4MzEzMDM4MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2ApNL4GwhX6oHsgRi8HXE5c9GXNA0rVwTskArgwTJf8" data-id="2043383130380"><img alt="image1.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4MzEzMDM4NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.TPzULkZSVrm40v4raE-6ZKuNLwRyTJxCjp-2nC9cuM4" data-id="2043383130384"><br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On Sep 17, 2022, at 12:20 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4877114</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4877114<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammed Murshed : </div>
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<div><span rel="tempredactor" style="font-size: 14px" dir="ltr">Hi Talat,</span></div>
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<div><span rel="tempredactor" style="font-size: 14px">Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for any inconvenience caused to you.<br>
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<div><span rel="tempredactor" style="font-family: -apple-system, system-ui, ">We would also request you to provide us some snapshots of the wrong item you received.</span></div>
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<div><span rel="tempredactor" style="font-family: -apple-system, system-ui, "> We look forward to hearing from you.</span></div>
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</span></div>
<div><span rel="tempredactor" style="font-family: -apple-system, system-ui, "> Please note that this case will be automatically closed if we don't hear from
 you within 24 hours.</span></div>
<div><span rel="tempredactor" style="font-size: 14px"><br>
</span></div>
<div><span rel="tempredactor" style="font-family: -apple-system, system-ui, "> Your friends,</span></div>
<div><span rel="tempredactor" style="font-family: -apple-system, system-ui, " dir="ltr"> The Support Team.</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4877114