Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 16 Sep 2022 04:33:03 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Returns  Ticket comment <div>hi,</div>
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<div>please see attached image for your reference.</div>
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<div>as you can noticed, the box has damaged and has stains as well.</div>
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<div>upon opening the package of the box, i can smell already the perfume which i assumed that it was not handled properly during delivery.</div>
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<div>take note that this item is for a gift and i need it urgently.</div>
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<div>thanks</div>
<div>mark</div>
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<img class="ymail-preserve-class inline-image-guid-223CA98D-854F-4953-BB62-95DD55311B57 rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4Mjc4ODY0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xkN4p5KutxkCh4UxfqWy2U1sH9NgKhryXZ09SxjctkI" data-id="2043382788648" alt="Inline image" style="width: 100%"><div><br></div>
<img class="ymail-preserve-class inline-image-guid-4EB3965B-36AB-4CD4-B384-177E6187087D rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4Mjc4ODY0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.uSyXTfkeQ9wnX8dNhuguYyMgBucxNjHVg7ZF0Zm_Gv4" data-id="2043382788649" alt="Inline image" style="width: 100%"><div><br></div>
<img class="ymail-preserve-class inline-image-guid-71043089-3714-424A-875E-0CFA4B0D4FE2 rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4Mjc4ODY1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.wVQeKfAQIke58pS6KgCGIiTKFsjcPEDvdc0YK3xhy_k" data-id="2043382788650" alt="Inline image" style="width: 100%"><div><br></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Friday, September 16, 2022, 5:24 AM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
<blockquote class="iosymail">
<div id="yiv4066870106"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Mark l,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.<br> <br>We sincerely apologize for any inconvenience caused to you.<br>
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<div>We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.<br><br>
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<div>We are looking forward to hear from you soon. Thank you for your help!</div>
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<div>Your Friends,</div>
<div><span dir="ltr">The Support Team.</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4879850