Subject: Ticket Assigned - Conversation with Kimberly Vallejo
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Sep 2022 23:42:37 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kimberly Vallejo Kimberly Vallejo                    Good day!           03:33 AM, 16th Sep                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:33 AM, 16th Sep                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:33 AM, 16th Sep                     Kimberly Vallejo                    1           03:33 AM, 16th Sep                   Centrepoint UAE whatsapp bot                    Hello Kimberly Vallejo , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:33 AM, 16th Sep                     Kimberly Vallejo                    1           03:33 AM, 16th Sep                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:33 AM, 16th Sep                     Kimberly Vallejo                    9586449456           03:34 AM, 16th Sep                   Centrepoint UAE whatsapp bot                    Your order status is  Verifying payment    We'll let you know when it is confirmed.    You can easily track your order from My Account > Order History.             03:34 AM, 16th Sep                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:34 AM, 16th Sep                     Kimberly Vallejo                    3           03:34 AM, 16th Sep                   Centrepoint UAE whatsapp bot                    Hi Kimberly Vallejo , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            03:34 AM, 16th Sep                     Kimberly Vallejo                    5           03:34 AM, 16th Sep                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:34 AM, 16th Sep                     Kimberly Vallejo                    I placed 3 orders. 1 is confirmed and I need to cancel the 2. Order numbers, 9586449456 and 9586449461.           03:36 AM, 16th Sep                   Mohammed                    Hi Kimberly, thank you for contacting us. I'm Mohammed .I will be happy to help you.           03:36 AM, 16th Sep                     Kimberly Vallejo                    Hi Mohammed!           03:36 AM, 16th Sep                     Kimberly Vallejo                    I placed 3 orders. 1 is confirmed and I need to cancel the 2. Order numbers, 9586449456 and 9586449461.           03:37 AM, 16th Sep                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you..           03:37 AM, 16th Sep                     Kimberly Vallejo                    Both are Verifying Payment Status           03:37 AM, 16th Sep                   Mohammed                   Please note that 9586449456 and 9586449461 not confirmed.           03:38 AM, 16th Sep                   Mohammed                   You can consider the order as cancelled.           03:38 AM, 16th Sep                     Kimberly Vallejo                    Thank you!           03:38 AM, 16th Sep                   Mohammed                   Is there anything else may I assist you?           03:38 AM, 16th Sep                     Kimberly Vallejo                    Is the status from the app going to change?           03:38 AM, 16th Sep                   Mohammed                   No the status will be On Validation           03:39 AM, 16th Sep                   Mohammed                   This order confirmed 9586449472           03:39 AM, 16th Sep                     Kimberly Vallejo                    Okay. It will arrive on 17th and I will be working 12hrs every day. Is there any possible way to request it to deliver at night?           03:40 AM, 16th Sep                   Mohammed                   Our courier team will contact you before delivery please inform them for available time           03:41 AM, 16th Sep                   Mohammed                   Is there anything else may I assist you?           03:41 AM, 16th Sep                     Kimberly Vallejo                    Copy, thank you.           03:42 AM, 16th Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:42 AM, 16th Sep                     Kimberly Vallejo                    Thank you for your help           03:42 AM, 16th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4880505