Subject: New Reply Received - Re: Order confirmed!
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 15 Sep 2022 18:30:21 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Re: Order confirmed!  Ticket comment <div dir="auto">The order has been received today . T<div dir="auto">  Thank you sir.</div>
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<div>On Thu, Sep 15, 2022, 21:21 Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4875381</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4875381<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammed Murshed : </div>
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<div dir="ltr">Hi Prince,</div>
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<div style="clear:both">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div style="clear:both">​</div>
<div style="clear:both" dir="ltr">We sincerely apologise however, due to system upgradation certain shipments are delayed by 2 working days so the orders may take up to 20/09/2022 to be delivered. We really appreciate your patience regarding the same.</div>
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<br>We will expedite the shipments as soon as our systems upgrade are done, and try to deliver as fast as possible.<br><br>We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.<br><div>Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.</div>
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<div style="clear:both"><div>Once the order will return back to warehouse we will process the refund for the same as soon as possible.<div><br></div>
<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4875381