Subject: New Reply Received - Cathryn Navarro order number 4685781232
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 12 Sep 2022 09:33:40 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Cathryn Navarro order number 4685781232   Ticket comment <div dir="ltr"></div>
<div dir="ltr">Good afternoon,</div>
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<div dir="ltr">Thank you for your reply. I had an SMS message very late last night to say that they attempted delivery at 11:19pm. No one attempted to call my mobile number prior to delivery. And no one rang the bell. Also the time they attempted to deliver is extremely late. This is not an acceptable delivery time. Please deliver before 9pm. </div>
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<div dir="ltr">I have now received another SMS today saying that my order is out for delivery. Can you please make Sure they call me prior to delivery so I know they are attempting to deliver. My number is 50906142</div>
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<div dir="ltr">Many thanks,</div>
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<div dir="ltr">Cathryn </div>
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<img alt="image0.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4MTAzNDUyOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Kk0F5latgsfZG0WaGzt7sziBZ3KV3xlxnYzOPkbC1_Y" data-id="2043381034529"><br>
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<div>On 12 Sep 2022, at 03:55, Max &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">
<div style="margin-bottom: 0.0001pt"><span rel="tempredactor" dir="ltr">Hi Cathryn,</span></div>
<div style="margin-bottom: 0.0001pt"><span rel="tempredactor" style="font-size: 14px"><br></span></div>
<div style="margin-bottom: 0.0001pt"><span rel="tempredactor" style="font-size: 14px">Thank you for getting in touch with us.</span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception. </span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' dir="ltr">Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is 97450906142.</span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days. </span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>We thank you for your understanding and cooperation. <br><br>Feel free to get in touch with us for further assistance.</span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Your friends,</span></div>
<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' dir="ltr">The Support Team.</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4861239