Subject: Note Added - [#4859615] Re: Your refund is on its way RE: wrong delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 12 Sep 2022 08:39:02 +0000

Hi ,    Varun Sharma added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4859615    Subject:  Re: Your refund is on its way RE: wrong delivery   Requester: mostafa mohamed    Note Content:   <div class="WordSection1">
<div class="MsoNormal">+<a id="OWAAMA6921B3EF59D4554B4A2E515CA1B5D65" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Aditya Singh</span></a>
<a id="OWAAM5D81FE7671C545B4A903F824688BAC0E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Naseem Ahmad</span></a>- please note the below is the 3<sup>rd</sup> complain just today about wrong item being delivered to the customer.</div>
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<div class="MsoNormal">QC process is supposed to solve this but we are seeing an increase over the last one week.</div>
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<a id="OWAAMA7F22EB531F7448B8C1B6054CFFBF8AD" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhishek Sailani</span></a> please setup a meeting with Aditya Naseem immediately
 so that we can eliminate the root cause of such issues.</div>
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<div class="MsoNormal">Best</div>
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<div class="MsoNormal">Varun</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, September 12, 2022 12:41 AM<br>
<b>To:</b> Varun Sharma &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4859615] - Re: Your refund is on its way RE: wrong delivery</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,<br>
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Problem Statement: different items received. <br>
Order ID: 9585025652<br>
Tracking no:FP0819220006741<br>
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PFA Customer placed the order and the he received different item .<br>
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163081422 - - Iconic Bonded Pique Joggers with Zipper Pockets and Drawstring Closure<br>
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Regards,<br>
M.Murshed</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Sun, 11 Sep at 4:07 PM
<span class="separator">, mostafa mohamed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:9.5pt;font-family:"-apple-system",serif'>Dear, </span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<div class="MsoNormal"><span style='font-size:9.5pt;font-family:"-apple-system",serif'>I made order online NO.# 9585025652 I received the package after 2 hours I opened it to check it and found that 1 item is over sized and 1 item I didn't even order. When I
 went to your store to change it they took the over sized and the other one no, they said this is not our product and speak with the call center see what they can do. Here is the attached th short is over sized and the pants is the wrong item.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Sat, Sep 10, 2022, 6:27 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal" style="line-height:21.0pt"><span style='font-size:18.0pt;font-family:"Helvetica",sans-serif;color:#242428'>Your refund is on its way
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<span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#333333'>Hi Mostafa Mohamed, we have successfully processed your refund for return
</span><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#00B9E5'>1003104575</span><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#333333'> for order
</span><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#00B9E5'><a href="https://www.centrepointstores.com/ae/en/my-account/order/9585025652?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=full_partial_return_AE_en" target="_blank" rel="noreferrer"><span style="color:#00B9E5;text-decoration:none">9585025652</span></a></span><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#333333'>.
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<div class="MsoNormal"><a href="https://www.centrepointstores.com/ae/en/p/163708387?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=full_partial_return_AE_en" target="_blank" rel="noreferrer"><span style="text-decoration:none"><img width="100%" id="_x0000_i1029" src="https://media.centrepointstores.com/i/centrepoint/3517162-HOPESHORTSOLH53O-SPAW2131021_01-2100.jpg?fmt=auto&amp;h=150&amp;w=150&amp;qlt=90&amp;sm=c"></span></a></div>
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<strong><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#3D4648'>SPLASH</span></strong><b><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#3D4648'>
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<div class="MsoNormal"><b><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#3D4648'>Solid Shorts with Drawstring Closure and Pockets
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<div class="MsoNormal" align="right" style="text-align:right;line-height:18.75pt">
<strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'>AED 30</span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'>
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<div class="MsoNormal" style="line-height:18.75pt"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'>Total Refund Amount
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<div class="MsoNormal" align="right" style="text-align:right;line-height:18.75pt">
<strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'>AED 30</span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'>
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<div class="MsoNormal" style="line-height:18.75pt"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333'>Items that are cancelled or refunded are not eligible for Shukrans.
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<strong><span style='font-size:8.5pt;font-family:"Calibri",sans-serif'>Call us on 800-MYCP (800-6927).</span></strong><span style="font-size:8.5pt">
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7 days a week, 24 hours a day</span>
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