Subject: Note Added - [#4751334] NEED POD 9582767420
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 09 Sep 2022 05:14:48 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4751334    Subject:  NEED POD 9582767420   Requester: Noor.rocca    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM6EE52AA4283D438686B1524FF972056A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Approving refund since courier partner has not provided any POD after multiple.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAMC2CB68E6D71D44E7A3826149C93D10B4" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ashish</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please debit this amount to our courier partner.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<br>
Ankur</span></div>
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<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, 8 September 2022 11:27 PM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4751334] - NEED POD 9582767420</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Refund approval<br>
Order Date :Aug 18, 2022<br>
Order ID: 9582767420<br>
Tracking ID: FP081922001189<br>
Order value:AED 511.00<br>
Assistance Required: Refund approval<br>
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Issue Description: As per the customer she did not receive the order but as per tracking order is showing delivered.<br>
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Case history: The customer contacted us on 20/08/2022 and the same was escalated to lmg for POD but after multiple escalations and pushback there is no update from courier regarding POD nor the customer is able to find the order. Customer is requesting for
 a refund asap.<br>
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Customer history: it is the first order.<br>
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Assistance Required: kindly provide us the approval to process the refund for the mentioned order and assist to close this case.<br>
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Thank you for your help!<br>
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Regards,<br>
M.Murshed</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 6 Sep at 10:04 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Refund approval<br>
Order Date :Aug 18, 2022<br>
Order ID: 9582767420<br>
Tracking ID: FP081922001189<br>
Order value:AED 511.00<br>
Assistance Required: Refund approval<br>
<br>
Issue Description: As per the customer she did not receive the order but as per tracking order is showing delivered.<br>
<br>
Case history: The customer contacted us on 20/08/2022 and the same was escalated to lmg for POD but after multiple escalations and pushback there is no update from courier regarding POD nor the customer is able to find the order. Customer is requesting for
 a refund asap.<br>
<br>
Customer history: it is first order.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><br>
Assistance Required: kindly provide us the approval to process the refund for the mentioned order and assist to close this case.<br>
<br>
Thank you for your help!<br>
<br>
Regards,<br>
M.Murshed</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4751334:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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