Subject: Note Added - [#4794034] Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Sep 2022 13:19:14 +0000

Hi ,    Ajfar Mohamed added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4794034    Subject:  Conversation with User   Requester: User    Note Content:   <div class="WordSection1">
<div class="MsoNormal">++<a id="OWAAM49412FE8CDFB46CEB1C2C3A2D37962DD" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Rajan Basnet</span></a>
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<div>From: Ajfar Mohamed <br>
<b>Sent:</b> Wednesday, September 7, 2022 5:18 PM<br>
<b>To:</b> Akramullah Khan &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Bsu Wml &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4794034] - Conversation with User</div>
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<div class="MsoNormal">Hi Akram.</div>
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<div class="MsoNormal">FYA</div>
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<b>From:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, September 7, 2022 2:52 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ajfar Mohamed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bsu Wml &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4794034] - Conversation with User</div>
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<div class="MsoNormal"><span lang="en-AE">++ <a id="OWAAM879AC0AA63894D9CBFCDF97A5C011AC7" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ajfar Mohamed</span></a>,</span></div>
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<div class="MsoNormal"><span lang="en-AE">Customer received incomplete product from WH.</span></div>
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<div class="MsoNormal"><span lang="en-AE">Can we replace, if we have inventory for the same or else, please update so that we can take return &amp; initiate refund.</span></div>
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<div class="MsoNormal"><span lang="en-AE">Regards,<br>
Ankur</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, 4 September 2022 12:50 AM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bsu Wml &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4794034] - Conversation with User</div>
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<b><i><span lang="en-AE" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Dear team,<br>
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Problem Statement:  uncomplete item.<br>
Order Date : Aug 24, 2022<br>
Order ID: 1683432848<br>
Tracking ID: 168343284850999991<br>
Item ID: 164449571 <br>
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Assistance Required: Damaged Item Received and poor quality <br>
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Issue Description: Customer emailed us informing that he received the item on 8/28/22 PM  but the item which they received is It arrived without the top cover.<br>
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The customer wants to re-order the product and has doubts that he will receive the incomplete product again.<br>
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Regards,</span></div>
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