Subject: New Reply Received - My Account
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 07 Sep 2022 03:38:34 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  My Account  Ticket comment <blockquote><div dir="ltr"><div style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'><div dir="ltr"><div dir="ltr">
<div>1. Screenshot Of The Issue(If Possible) - screenshot attached </div>
<div>2. platform from which you tried to reset the password- Max</div>
<div>3. Registered email address - [email-masked]</div>
<div>4. Country of access - UAE</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3OTQwMzAzOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.fSBQdWBE3EXVRzFwvCBmnqny-zL20srJMZ0lfetuJ9U" data-id="2043379403039"><br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 6 Sep 2022, at 11:53 PM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Mahla,</div>
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div>We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:<br><br>1. Click on "Forgot Password" Link on the login window.</div>
<div>2. Enter your registered email address (in small letters).</div>
<div>3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received.</div>
<div>4. Click on the password reset link and change your password.</div>
<div>5. You can login now with your new password</div>
<div><br></div>
<div>
<div>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:<br><br>
</div>
<div>1. Screenshot Of The Issue(If Possible)</div>
<div>2. platform from which you tried to reset the password</div>
<div>3. Registered email address</div>
<div>4. Country of access</div>
<br>Feel free to reach out to us for any further assistance.<br><br>
</div>
<div>We hope this helps and have a great day! Stay Safe!</div>
<div><br></div>
<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4837153