Subject: Ticket Assigned - Conversation with candice
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Sep 2022 16:34:29 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with candice candice                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  candice Bot:  Hi Candice ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0585664692            08:16 PM, 06th Sep                   Mohammed                    Hi, thank you for contacting us. I'm Mohammed .I will be happy to help you.           08:18 PM, 06th Sep                     candice                    Hi Mohammed           08:18 PM, 06th Sep                     candice                    I'm trying to return 2 of the items I purchased so I can buy one size smaller           08:18 PM, 06th Sep                     candice                    But it doesn't give me the return option under order history           08:18 PM, 06th Sep                     candice                    How do I initiate the return?           08:21 PM, 06th Sep                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:21 PM, 06th Sep                     candice                             08:21 PM, 06th Sep                   Mohammed                   We would like to inform you that we have created a return request for the items and it will be collected from you within 2-5 days.           08:24 PM, 06th Sep                     candice                    Ok thank you.           08:25 PM, 06th Sep                     candice                    Can I schedule the collection so they come in the evening?           08:25 PM, 06th Sep                     candice                    Or over the weekend when I'm home           08:25 PM, 06th Sep                   Mohammed                   You can inform the courier team for availability time.           08:29 PM, 06th Sep                   Mohammed                   Is there anything else may I assist you?           08:29 PM, 06th Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:34 PM, 06th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4837802