Subject: New Reply Received - Re: Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 06 Sep 2022 06:47:03 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <br>I haven’t received these items in my order I emailed your team yesterday and today I got a message for its return. I’m unable to understand what you are doing. I’m extremely disappointed.<br><br><img class="ymail-preserve-class inline-image-guid-494FD75E-3B76-4D43-B849-8EB15943A49A rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3ODk2NTA2NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.goolVkwpfL3u0sj42Bsuznb0SS25uryBOMcMH59zBGA" data-id="2043378965066" alt="Inline image" style="width: 100%"><div><br></div>
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<div>On Tuesday, September 6, 2022, 12:04 AM, Max &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi Maryam,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused, </div>
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<div dir="ltr">Regarding to this item 163906983 - - Solid Booties with Hook and Loop Closure We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.</div>
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<div>We request you to please allow us some time so we can work on this and do the needful.</div>
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<div dir="ltr">We would like to inform you that we have processed the refund of amount 27.319 AED on 05/09/2022 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
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<div dir="ltr">Please note that the amount of missing item refunded for</div>
<div dir="ltr">163499878 - - The Lion King Graphic Print Round Neck T-shirt with Cap Sleeves</div>
<div dir="ltr">163499894 - - Dumbo Print T-shirt with Round Neck and Short Sleeves<br><br>
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<div dir="ltr">We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div dir="ltr">We appreciate your patience.</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4831004