Subject: New Reply Received - RE: Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 05 Sep 2022 20:39:01 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  RE: Your products are on the way  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Sir/ Madam;</div>
<div class="MsoNormal">Greetings</div>
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<div class="MsoNormal">First, I would like to thank you for your prompt reply and concern.</div>
<div class="MsoNormal">But actually, I get confused,  Do I have to call (<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>customer support team on 800-629823), or to Visit my nearest store. Which is Matajer or Alzahia mall branch ?</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Awaiting for your kind advice please.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you, Best Regards</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Fatma Hegazy</span></div>
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<div class="MsoNormal">Sent from <a href="https://go.microsoft.com/fwlink/?LinkId=550986" rel="noreferrer">
Mail</a> for Windows</div>
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<div>From: <a href="mailto:[email-masked]" rel="noreferrer">Max</a><br>
<b>Sent: </b>Monday, September 5, 2022 11:19 PM<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject: </b>RE: Your products are on the way</div>

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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 4826168</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for
 us to help us resolve your query.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Looking forward to your response.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span class="msoDel"><span>-</span></span>——</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Mohammed Murshed :
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Fatma,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for shopping with us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>You can return your Max product to a max store, and use your cash refund or Credit Note to buy a new product right away.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·You can contact our customer support team on 800-629823 to make a return and to be notified of the refund amount based on our return policy.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·You can also make the return online. You can log into your account and go to Order History. Click on 'Order number'. From that page, you can see an option to return an item.
 Just click on the box and follow the instructions.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·You can now drop off your return to any Max store across the UAE.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Here’s what you need to do.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the UAE.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit
 account for online purchases. If you’ve paid by card, you can receive a refund to your card.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br>
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<b>** Please note, all ELECTRONIC items are non-returnable as per our returns policy.</b></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to get in touch with us for further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team.</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4826168:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4826168