Subject: New Reply Received - Order number 8184261668
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Sep 2022 18:36:19 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Order number 8184261668  Ticket comment <div dir="ltr"></div>
<div dir="ltr">Hello,</div>
<div dir="ltr">You sent us the wrong size mattress.</div>
<div dir="ltr">This is really disappointing.</div>
<div dir="ltr">We need a replacement.</div>
<div dir="ltr">The mattress should be 130 by 70cm.</div>
<div dir="ltr"><span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">Furthermore, the mattress is also damaged.</span></div>
<div dir="ltr">As you can see from the photo this is not the correct size for the bed we bought from you.</div>
<div dir="ltr">We need an urgent response to resolve this issue.</div>
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<div dir="ltr">Ahmad</div>
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<img alt="image0.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3ODg2ODIzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.CjWEq1_nYGxB5L48RXm4xR7XRmm4GU2HlrOorRrxWbA" data-id="2043378868230"><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 5 Sep 2022, at 00:15, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Ahmadanni,</div>
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused to you.</div>
<div><br></div>
<div dir="ltr">With reference to order number 8184261668,we have checked and we would like to inform you that the item exchange as we hear fro our team. </div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4820639