Subject: New Reply Received - Re: Share your feedback with us
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Sep 2022 17:22:18 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div dir="ltr">Dear Team,<div><br></div>
<div>I did not receive any further update on this?</div>
<div><br></div>
<div>Kindly reply.<br><div><br></div>
<div>Regards,</div>
</div>
<div>Manisha</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Sep 3, 2022 at 2:09 PM Manisha Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">Dear Team,<div><br></div>
<div>Please follow the email trail, below. It would be helpful if you assign a case manager, as every new customer support agent starts from the scratch.</div>
<div><br></div>
<div>Clarifying again, This is not a RETURN request, this is a complaint, as there is 1-year quality warranty mentioned on the website for this product. Images has been already provided stating warranty and damages which are showing.</div>
<div><br></div>
<div>Kindly provide a resolution.</div>
<div><br></div>
<div>Regards,</div>
<div>Manisha</div>
<div>+974 50502986<br>
</div>
<div><br></div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Sat, Sep 3, 2022 at 3:06 AM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr">
<div>Hi Itsmsingh,<br><br><span rel="tempredactor" style="font-size:14px" dir="ltr">Thank you getting in touch with us.</span>
</div>
<div dir="ltr">
<div>​</div>
<div>We sincerely apologize for any inconvenience caused, <br>
</div>
<div><span dir="ltr" rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>​</span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">We see that you want to return your SAMI STUDIO Floral Print 5-Piece Trolley Backpack Set, which you ordered from our website on Aug 3, 2022 and there is no warrentry for this item.</span></div>
<div><br></div>
<div><span rel="tempredactor" style="font-size:14px">As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products. You purchased this item on (Aug 3, 2022), so we won't be able to initiate a return request here. </span></div>
<div><br></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>For any further information on the return, please visit the below link: </span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><a href="https://helpae.centrepointstores.com/en/support/solutions/folders/44001185898#" rel="noreferrer" dir="ltr" target="_blank">https://helpqa.centrepointstores.com/en/support/solutions/folders/44001185898#</a></span></div>
<div><br></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We thank you for your understanding and cooperation. <br><br>Feel free to get in touch with us for further assistance.</span></div>
<div><br></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Your friends,</span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>The Support Team  </span></div>
</div>
</div>
<div dir="ltr"><div><br></div></div>
</div>

	

</div></blockquote>
</div>
<br><div><br></div>-- <br><div dir="ltr">
<div>Regards,</div>
<div><strong>Manisha</strong></div>
</div>
</blockquote>
<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature">
<div>Regards,</div>
<div><strong>Manisha</strong></div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4809346