Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Sep 2022 10:46:25 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Delivery  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
in the below email, no specific information requested from my side.</div>
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<div style="margin-top:0px; margin-bottom:0px"><font color="#0078d7">Regards </font></div>
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<font color="#0078D7">Mohamed Mokhtar
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<div style="color:rgb(0,0,0); margin-top:0px; margin-bottom:0px">+201065712923 / +97335547179</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, September 4, 2022 10:20 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Delivery
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4818514</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4818514<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammed Murshed : </div>
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<div dir="ltr">Hi Mohamed ,</div>
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<div>Thank you for your prompt response.</div>
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<div>We sincerely apologize for our previous email, it was sent mistakenly.</div>
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<div>We would like to assure you that this is definitely not the kind of experience we want for you when shopping with us. The order has been cancelled unfortunately at this time, after checking with our team it appears that the order could not be processed
 due to a technical issue.</div>
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<div dir="ltr">We would like to inform you that we have processed the refund of amount 253+10 AED on 03/09/2022 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
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<div>We request you to please place a new order for the same item if available. We will try our best to ensure the order gets delivered to you.</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4818514