Subject: Ticket Assigned - Conversation with naseer 9585001925
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 04 Sep 2022 22:58:27 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with naseer 9585001925 naseer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  naseer Bot:  Hi Naseer ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartae Bot:  Please enter your order number to continue Customer:  9585000504 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0581761749            02:47 AM, 05th Sep                   Mohammed                    Hi , Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           02:47 AM, 05th Sep                     naseer                    Hi mohammed           02:47 AM, 05th Sep                     naseer                    I recieved a message that my order was not placed           02:48 AM, 05th Sep                     naseer                    Can u pls check           02:48 AM, 05th Sep                     naseer                    And let me know           02:48 AM, 05th Sep                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:49 AM, 05th Sep                     naseer                    Hello           02:49 AM, 05th Sep                     naseer                    Sure           02:49 AM, 05th Sep                   Mohammed                   We would like to inform you that your payment for the order 9585000504 was not successful in the first attempt as the payment was not authorised by the bank however in the second attempt the payment went through successfully with order number 9585001925.  Please note when the transaction is not authorized, we are unable to capture the amount and the transaction amount is blocked by the card issuing bank which is then reversed back to your account.           02:51 AM, 05th Sep                   Mohammed                   Is there anything else may I assist you?           02:51 AM, 05th Sep                     naseer                    Amount was debited           02:51 AM, 05th Sep                     naseer                    From my credit card           02:52 AM, 05th Sep                   Mohammed                   The payment went through successfully with order number 9585001925.           02:52 AM, 05th Sep                     naseer                    S           02:52 AM, 05th Sep                   Mohammed                   Your order placed successfully.           02:52 AM, 05th Sep                   Mohammed                   Is there anything else may I assist you?           02:52 AM, 05th Sep                     naseer                    Can i have order delivered to me today           02:52 AM, 05th Sep                   Mohammed                   Your order will be delivered on  06-09-2022           02:53 AM, 05th Sep                     naseer                    Can i get message updated same           02:53 AM, 05th Sep                   Mohammed                   Sure i will sen the same to your email address [email-masked]           02:55 AM, 05th Sep                   Mohammed                   Is there anything else may I assist you?           02:55 AM, 05th Sep                     naseer                    No thank u brother           02:55 AM, 05th Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:57 AM, 05th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4827862