Subject: Ticket Assigned - Conversation with naveed
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 04 Sep 2022 21:16:06 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with naveed naveed                    Bot:  Hi again! Bot:  Please enter your name Customer:  can you updated my order? Bot:  Please enter your name Customer:  naveed Bot:  Hi Naveed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartbh Bot:  Please enter your order number to continue Customer:  7384900147 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  7384900147            01:09 AM, 05th Sep                   Mohammed                    Hi Naveed, thank you for contacting us. I'm Mohammed .I will be happy to help you.           01:10 AM, 05th Sep                     naveed                    I am very worried about my order           01:10 AM, 05th Sep                     naveed                    Plz updated my order           01:10 AM, 05th Sep                   Mohammed                   We'd like to confirm you that order 7384900147,7384904948,7384904966 and 7384906996 has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           01:11 AM, 05th Sep                   Mohammed                   Is there anything else may I assist you?           01:12 AM, 05th Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:15 AM, 05th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4827730