Subject: Ticket Assigned - Conversation with bodoor 7384564778
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Sep 2022 21:52:35 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with bodoor 7384564778 bodoor                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  bodoor Bot:  Hi Bodoor ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartbh Bot:  Please enter your order number to continue Customer:  7384564778 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97333587513            01:43 AM, 04rd Sep                   Mohammed                    Hi Bodoor, thank you for contacting us. I'm Mohammed .I will be happy to help you.           01:44 AM, 04rd Sep                     bodoor                    Hello, I received my order on Friday  my order number is 7384564778, one of the products that i got was empty which is was a “ natural bronzer - rimmel london “           01:46 AM, 04rd Sep                     bodoor                             01:46 AM, 04rd Sep                   Mohammed                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           01:46 AM, 04rd Sep                     bodoor                    I send it now. Did you receive it?           01:47 AM, 04rd Sep                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:48 AM, 04rd Sep                     bodoor                    Sure.           01:48 AM, 04rd Sep                   Mohammed                   We would like to inform you that we have processed the refund of amount 3.2 on 04/09/2022 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           01:50 AM, 04rd Sep                   Mohammed                   Is there anything else may I assist you?           01:50 AM, 04rd Sep                     bodoor                    No thank you           01:51 AM, 04rd Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:51 AM, 04rd Sep                     bodoor                    Is it possible to just have the same product?           01:52 AM, 04rd Sep                     bodoor                    Or should i have to order it again?           01:52 AM, 04rd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4822433