Subject: New Reply Received - esc broken item 8184254883
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Sep 2022 06:21:08 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  esc broken item 8184254883  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Hello there,</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
<br>
</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
what kind of information is required to be sent? <span></span>
</div>
<div id="ms-outlook-mobile-signature" dir="auto">
<div dir="auto">
<br>
</div>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, September 2, 2022 12:23:33 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> esc broken item 8184254883
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4807929</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Mohammed Murshed : </div>
<div style="font-size:14px">
<div dir="ltr">Hi Nada,<br>
<br>
Thank you for reaching out to us and giving us the opportunity to serve you.<br>
<br>
Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are skeptical about your future purchases. <br>
<br>
We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products in good shape. We rely on best courier partners to
 deliver the products to the customer. However, your case is a rare exception and we are truly sorry for the defective product you received. <br>
<br>
We would like to inform you that we have processed the refund  on (9/1/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.<br>
<br>
Please consider this as a rare instance we are working on that such thing will never happen again in the future<br>
<br>
We are looking forward to hear from you soon. Thank you for your help!<br>
<br>
Your Friends,<br>
The Support TeamV<br>
</div>
</div>
<div></div>
<div>
<br>
</div>
<br>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4807929