Subject: Note Added - [#4761194] Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Sep 2022 19:01:51 +0000

Hi ,    Mahck Alrai added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4761194    Subject:  Conversation with User   Requester: User    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="color:#1F497D">Dear All,</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">                Regarding the trailing mail, we have faced the similar issues as well, due to being in an MCP store we have received customer concerns in Home Centre even though the concern is not related to
 Home Centre.</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">                Kindly note that we have recently started facing the below issues –
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</span></span></span><span style="color:#1F497D">CnC/SFS orders are reflecting/being prepared in others stores.For instance, the below order was prepared in HCK-Avenues even though the customer selected Al-Rai as pick-up location –
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</span></span></span><span style="color:#1F497D">Unable to perform the re-pack function with the same container IDs sometimes.</span>
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</span></span></span><span style="color:#1F497D">Customers receive notifications of the order placed successfully but due to communication gap, they misunderstand the message and think the order is ready for collection.</span>
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<div class="MsoNormal"><b><span style="color:#0D0D0D">Best Regards,</span></b></div>
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<div class="MsoNormal"><b><span style="color:#0D0D0D">Mohammad Maher</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#0D0D0D">Merchandise Analyst</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#0D0D0D">Home Centre Al Rai</span></div>
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<div class="MsoNormal"><span style="color:#0D0D0D">+965 6222 9747</span></div>
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<div class="MsoNormal"><b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#5F5F5F'>Landmark Central Market Co WLL, Kuwait</span></b></div>
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<div>From: Mohamed Kassem <br>
<b>Sent:</b> Thursday, September 01, 2022 9:31 PM<br>
<b>To:</b> Mahck Alrai &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: [#4761194] - Conversation with User</div>
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<div class="MsoNormal">Hi Maher , </div>
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<div class="MsoNormal">Kindly share if you have same issue , </div>
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<div class="MsoNormal" style="line-height:105%">Mohamed Kassem</div>
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<div class="MsoNormal" style="line-height:105%">Senior Store Manager \ Al Rai - Kuwait</div>
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<div class="MsoNormal" style="line-height:105%">M +965 98001748</div>
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<span style="font-size:9.0pt;line-height:105%;color:black">E </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:9.0pt;line-height:105%">[email-masked]</span></a><span style="font-size:9.0pt;line-height:105%;color:black"></span>
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<a href="http://www.homecentre.com/" rel="noreferrer"><span style="font-size:9.0pt;line-height:105%;color:black">homecentre.com</span></a><span style="font-size:9.0pt;line-height:105%;color:#323E4F"></span>
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<span style='font-size:9.0pt;line-height:105%;font-family:"Times New Roman",serif;color:black'>FOLLOW US ON</span><span style="color:#323E4F"></span>
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<b>From:</b> Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, September 01, 2022 10:28 AM<br>
<b>To:</b> Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youraj Kinhikar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mohamed Kassem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Moustafa Tahawi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mustehsan Siddiqui &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4761194] - Conversation with User</div>
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<div class="MsoNormal">Dear Shababe</div>
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<div class="MsoNormal">This are part of MCP stores with single server, hence store name will come as Centrepoint
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<div class="MsoNormal">Customer might have explained the problem of Home centre Furniture delivery.</div>
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<div class="MsoNormal">Basis customer feed back issue to be escalated to relevant team.  </div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Reddy Prasad</div>
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<b>From:</b> Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, September 1, 2022 9:54 AM<br>
<b>To:</b> Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youraj Kinhikar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mohamed Kassem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Moustafa Tahawi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mustehsan Siddiqui &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4761194] - Conversation with User</div>
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAM99C45CDAEF4E4195B57B1167BCCF648C" rel="noreferrer">
<span style="text-decoration:none">@Reddy Prasad</span></a>
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<div class="MsoNormal" style="background:white"><span style="color:black">As I earlier mentioned, there is some issue with HC’s invoice, it’s showing Centrepoint, that’s why our agent escalating directly to CP’s SPOC.</span></div>
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<div class="MsoNormal" style="background:white"><span style="color:black">Please check with the local IT team to measure the correct name in an invoice to avoid confusion.</span></div>
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<div class="MsoNormal" style="background:white"><span style="color:black">For your reference, attaching the invoice of the complaint.</span></div>
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<div class="MsoNormal"><b>Thanks &amp; Regards,</b></div>
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<div class="MsoNormal"><b>Shababe Quamar</b></div>
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<img width="283" height="12" id="Picture_x0020_56" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3NzY0MzkxOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2aArE2QVPyTX-vH2ccjLKhQTav3wZXT-tV-X3NZBfNw" data-id="2043377643919" alt="[email-masked]"><b><span style="color:#ED7D31"></span></b>
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<div class="MsoNormal">+971 4 517 4278</div>
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<div class="MsoNormal">Landmark Group HQ, Marina, Dubai, UAE.</div>
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<div class="MsoNormal"><a href="http://www.landmark.digital/" rel="noreferrer">www.landmark.digital</a></div>
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<b>From:</b> Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, September 1, 2022 10:30 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youraj Kinhikar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mohamed Kassem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Moustafa Tahawi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mustehsan Siddiqui &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4761194] - Conversation with User</div>
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<div class="MsoNormal">Dear <a href="mailto:[email-masked]" id="OWAAM6614B6E68387441EA5D83758695AB4EE" rel="noreferrer">
<span style="text-decoration:none">@Mohammad Shababe Quamar</span></a>
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<div class="MsoNormal">In spite of several updates still CS agents are not escalating the email to wright persons,
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<div class="MsoNormal">This will delay the response time. </div>
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<a href="mailto:[email-masked]" id="OWAAMAA6DA7248DAB4214877EABC5D3EA2D4D" rel="noreferrer"><span style="text-decoration:none">@Mohamed Kassem</span></a> &amp;
<a href="mailto:[email-masked]" id="OWAAM54BE697EC9534DFE899AF1CFA4000F47" rel="noreferrer">
<span style="text-decoration:none">@Moustafa Tahawi</span></a>  Please look into store GDMS delivery related concern and do the needful.
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Reddy Prasad</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, September 1, 2022 12:21 AM<br>
<b>To:</b> Youraj Kinhikar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4761194] - Conversation with User</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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Please assist to get the below closed asap.<br>
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Thank you for your help!<br>
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Regards,<br>
M.Murshed</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Mon, 22 Aug at 5:25 PM
<span class="separator">, Home Centre UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">​The customer has informed us that he purchased a bed set with mattress delivery on 21th August, 2022 </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Invoice Number: 21123202872920220819</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Store: The Avanues</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Mais.</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4761194:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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